Senior Travel Agent Remote Wfh

Official Position Title: TAG24 Specialist
Classification: Remote, Exempt, Full-Time
Schedule: Weekends + 2 or 3 days (possible 4x10) AND Holidays
Pay Range: $65,000 - $73,000

Overall job purpose or summary of the job

This position is primarily responsible for providing client support within the TAG24 department by managing client travel logistics and handling all travel requirements, including but not limited to air, hotel, ground transportation, meet & assist, and private charters.

Essential functions of the job

· Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations.

· Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.

· Process complex reissues and pricing records accurately.

· Ensure deadlines, client policies, and SLA’s are met and adhered to.

· Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client.

· Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.

· Ticket all bookings as and when necessary.

· Ensure PNR entries in GDS are correct and fully completed.

· Ensure the company does not incur any financial losses through individual and avoidable error.

· Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately.

· Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors.

· Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.

· Assist in training of new to the department staff.

· Build good working relationships with key vendors relevant to TAG’s client base and support the PSP program.

· Share business opportunities with the Sales team.

· Timely communicate any issues or concerns to the team and team supervisor.

· Attend company training sessions when instructed.

· Suggest improved practices and discuss with upper management to ensure departmental operations run successfully and profitably.

· Maximize all possible income streams, including commission and override opportunities with all suppliers.

· Perform other duties as assigned.

Education, experience and skills

· BS or BA degree (preferred)

OR

· In lieu of education, equivalent combination of education and directly related experience. (required)

· Minimum of 7 years of working knowledge and experience in working with the Travel Industry or a 24 hours department or similar service industry (10 years preferred).

· Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues.

· 7 years of GDS experience (Galileo)

· Versed in booking flights, hotels, and a good understanding of published airfares

· Experience handling VIP, entertainment clients, and/or group travel

· Ability to handle a high stress situation and think outside the box with confidence

· Proactive and self-starter, working in a fast-paced environment

· Excellent customer service and negotiation skills with a high level of professionalism and EQ

· Problem-solving and multitasking skills with the ability to prioritize, meet deadlines and think outside of the box

· Keen sense of urgency

· Strong organizational skills and attention to detail

· Strong judgement and decision-making skills

· Flexibility and a willingness to work within constantly changing priorities with enthusiasm

· Strong knowledge of Microsoft Suite

· Anticipates challenges and follow up in a timely manner

· A flexible approach to working hours is a must, currently entertaining the idea of working a 4x10 schedule

· Working in a virtual enviornmetn with a flexible workweek

· Ability to work weekends and holidays