Senior Teller

Job Description
POSITION PURPOSE
Responsible for monitoring branch service operations by training and assisting less experienced Tellers. In conjunction with the branch leadership team, the Senior Teller will assist with daily schedules, managing the vault and branch cash levels as well as providing various overrides. Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists with a variety of duties as required. Ensures that members are promptly and professionally served. Performs most complex Teller functions as needed.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.

• Represents the Credit Union in a courteous and professional manner. Satisfactorily demonstrates our Core Values.
• Performs routine member transactions including deposits, withdrawals, credit card cash advances, loan payments, transfers, and check cashing. Provides members with proper receipts for transactions.
• Examines checks for proper endorsement and accepts only if they comply with Credit Union policy and procedures. Provides overrides outside of assigned teller permissions.
• Sells money orders, cashier's checks, pre-paid reloadable and gift cards. Redeems savings bonds.
• Disburses cash or check share withdrawals in person, by telephone, or by mail.
• Processes transfers.
• Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day.
• Receives and processes payroll deduction starts, stops, and increases.
• Verifies transactions. Monitors deposit amounts, and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Processes, balances and maintains branch and vault cash transactions.

Assumes responsibility for establishing and maintaining effective, professional business relations with members.

• Ensures that members' requests and questions are promptly resolved.
• Operates on-line teller terminal. Provides in person, by telephone, or by mail, such information as members may authorize concerning their account status.
• Receives and processes new member accounts and changes to existing accounts.
• Receives and processes changes of name, addresses, and other account information as needed.
• Ensures that all members are informed of Credit Union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information.
• Maintains privacy of member account information.
• Ensures that the Credit Union's quality reputation is maintained and projected.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

• Assists area personnel as required.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Attends and participates in all meetings, trainings and committees as required.
• Participates in community and civic programs to promote awareness of the Credit Union in the community.

Assumes responsibility for related duties as required or assigned.

• Performs drive-up teller and night drop functions as assigned.
• Refers cross-sell opportunities for Credit Union products and services to Member Advisors - i.e., loans, new accounts, etc.
• Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include OFAC, Bank Secrecy/Anti-Money Laundering Act and USA Patriot Act compliance.
• Ensures that work area is clean, secure, and well maintained.
• Performs other duties as assigned by management.
• Works at any Credit Union location required which may include extended hours, holidays, and Saturdays.

PERFORMANCE MEASUREMENTS

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good business relations exist with members. Members' problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to Member Advisors and other staff as needed. Supervisors are appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• The Credit Union's professional reputation is maintained and conveyed.
• Fortera Core Values are satisfactorily demonstrated.

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy, genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law.
Please be advised, visa sponsorship is not available for this position.
Required Skills
Skills/Abilities:

• Good interpersonal and oral communication skills.
• Able to work in a cooperative manner with others.
• Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.
• Professional appearance, dress, and attitude.
• Good math skills and excellent attention to detail.
• Sound decision making and problem resolution skills
• Ability to use a PC, related software applications and standard office equipment.
• Ability to work independently, as part of a team and handle multiple tasks in a fast-paced environment.
• Ability to work well under pressure while always maintaining a professional image of the Credit Union.
• Ability to meet deadlines and maintain an effective and efficient workflow.
• Regular and predictable attendance.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Crouching:

• Bending downward and forward at the leg and spine.

Reaching:

• Extending hand(s) and arm(s) in any direction.

Lifting:

• Use of upper body and back muscles to lift objects.

Grasping:

• Using fingers and palm on an object.

Talking:

• Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:

• Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity:

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Repetitive Motion:

• Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities:

• Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

• Exerting up to 50 lbs. occasionally, and/or up to 10 lbs. frequently.

WORKING CONDITIONS
None:

• No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability:

• Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability:

• Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
• Ability to write complex sentences, using proper punctuation, adjectives, and adverbs.
• Ability to communicate in complex sentences, using normal word order with present and past tenses, and using a good vocabulary.

Required Experience
QUALIFICATIONS
Education/Certification:

• High school graduate or equivalent.

Required Knowledge:

• Basic understanding of Credit Union operations.
• Regular and predictable attendance.
• Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.

Experience Required:

• Minimum of two years' experience in cash handling, customer service, or retail sales.