Senior Teller

Lindenhurst, NY
Salary Range: $20.00/hr - $25.00/hr
The Senior Teller is responsible for processing financial transactions that range from basic to complex in nature, including but not limited to check cashing, large withdrawals, deposits, and loan payments, while delivering exceptional customer service. This position provides Apple Bank clients with information regarding our products/services and refers them to more experienced colleagues to provide suitable financial solutions. The Senior Teller is responsible for maintaining and balancing a cash drawer, listens to customers attentively, and escalates issues to branch management when appropriate. The incumbent provides guidance to newly hired Teller staff during their interactions with customers and complies with required policies and procedures to minimize risk and protect the financial well-being of the customer.

• Process transactions that range from routine to advanced, including check cashing, larger withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures.
• Provide exceptional customer service in a prompt, efficient, and courteous manner.
• Utilize advanced knowledge of Bank products and services to assist customers effectively.
• Identify sales opportunities, promote suitable products and services by directing customers to the appropriate colleague within branch, meeting assigned referral goals.
• Assist in the training of newly hired tellers and acts as a mentor, providing guidance during interaction with customers.
• Assist the Supervisory Teller with the daily operations of the teller line; may assume role as required.
• Comply with internal operational controls, including legal, corporate, and regulatory procedures, in order to minimize risk and protect the financial well-being of client; safeguard assigned cash and negotiable instruments.
• Maintain a cash drawer and follows proper balancing/reconciling procedures; prepare daily proof sheet at the close of business each day.
• Provide additional services, including the issuance of money orders, cashiers and travelers’ checks, and the exchange of foreign currency.
• Perform non-teller clerical duties on a periodic basis.
• Assist with the opening and closing of bank vault.
• Adhere to the Bank’s Code of Conduct.
• Perform other duties and tasks as requested.

• High school diploma or GED required.
• 1+ years of experience in Teller function required.
• Must be customer service focused with strong listening skills, eliciting information, understanding customer issues/needs, and recommending solutions.
• Display strong knowledge of Apple Bank product offerings and services.
• Strong interpersonal and organizational skills required.
• Excellent communication skills (verbal + written).
• Display courteous and friendly behavior.
• Detail orientated and able to function in a fast-paced environment.
• General math and basic computer skills required.
• Display willingness to be cross trained on non-teller functions.
• Self-motivated and ability to multitask effectively.
• Display sound judgment and discretion when utilizing confidential information.
• Possess strong work ethic, positive attitude.
• Ability to work weekends/extended hours and at neighboring branch locations when necessary.
• Ability to stand for extended periods of time.