Senior Technical Writer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

About Verizon & Verizon Value

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. If you’re fueled by purpose, and powered by persistence, explore a career with us.

The Verizon Value Organization is Verizon’s portfolio of prepaid brands: Verizon Prepaid, Visible, Total By Verizon, Straight talk, Tracfone and more – serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all.

About this role
This role is within the Value Digital / Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.
As part of Visible’s Experience Design team, this role will be responsible for overseeing and developing technical content across a project life cycle within the Onboarding and Support Management pillars.

What you’ll be doing:

• Shaping product experiences by creating useful, meaningful technical text and documents that help users complete the task at hand

• Identifying opportunities to improve workflows and efficiency for developing language within products that meet business and member needs

• Working on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines

• Taking a user-centered design approach and rapidly testing and iterating your content solutions.

• Collaborating with Experience Designers, Engineering and Experience Managers to define and drive user-centered experiences

• Asking smart questions, taking risks and championing new ideas.

You'll need to have:

• Bachelor’s degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Working knowledge of UX software such as Figma, Balsamiq, Framer, Sketch.

Even better if you have one or more of the following:

• Bachelor’s degree in English, Communications, Journalism or the equivalent combination of education, training, and experience

• Team spirit; strong communication skills to collaborate with various stakeholders

• Advanced knowledge of effective writing and editing

• 3-5 years of UX writing experience; Must have an online portfolio to be considered. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.

• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.

• Experience defining and leading process improvements for content management.

• Develops content governance guidelines for tone, style, and voice of all content, and ensures they are followed.

• Ability to originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $103,000.00 and $191,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.