Senior Technical Business Analyst

Job Description
Position: Senior Technical Business Analyst
Job Description:
Forward Air is seeking a Senior Technical Business Analyst to work in the IT department as part of our Corporate Systems Agile teams. This position will be responsible for corporate systems portfolios including Driver Compliance and Safety. The Senior Technical Business Analyst will be responsible for owning the overall design of assigned technical projects (custom or product strategy), as well as recommending best practices for solutions based on client business needs. This role will require strategic design and mapping of business user stories and solutions to system/technical requirements. The Senior Technical Business Analyst will be responsible for creating/documenting process maps and writing technical specifications for custom development or system integration. These specifications will need to be precise and clear, as the work will often be delegated to fellow team members such as developers, consultants, or used for product support/documentation. This position will require ad-hoc data analysis for analyzing existing integration and/or system issues. This position should engage in the best practice development initiatives, provide thoughtful leadership and thorough understanding of business processes integration with available technology for the most efficient use of corporate systems software.
Core Responsibilities & Duties:

• Works effectively and individually with technical and non-technical team members and customers
• Map business processes as integrated with technical solutions, both current and future states
• Works with other value stream Agile teams to determine interdependencies
• Committed to team collaboration, customer satisfaction, and success
• Able to exercise independent judgment and take the lead role on enterprise level projects with minimal direction
• Able to effectively facilitate meetings, demonstrate brainstorming/consensus building skills, and interact with executive level project sponsors
• Use critical thinking to understand data and draw reasonable conclusions
• Other duties as assigned

Qualifications:

• A Bachelor's Degree in Business, Technology, Engineering or equivalent experience. Industrial engineers with the desire and experience to work in IT and software development a plus
• Prefer experience and/or understanding of their common processes for any of the following: Accounting, HR, Safety, Sales, Customer Service or Marketing
• 4-5 years of experience in business analysis, solutions development, creating business requirements, documenting process flows, and delivering business capabilities
• Prefer professional certificate in Agile development (Scrum, Kanban, LEAN)
• Prefer 2 years of experience as part of a team using Agile methodology
• Strong math, statistical, analytical, database/computer science skills with ability to drive to conclusions

Skills:

• The ideal candidate will possess a "can do" attitude with a "will do" work ethic
• Must be a self-starter that does not require constant direction
• Strong team player that thrives in a fast-paced environment
• Excellent communication and problem-solving skills with ability to communicate effectively across all levels of operations/users, including translating between technical and functional teams
• Ability to drive forward with proactive behavior and taker ownership
• Efficiently handling multiple IT projects simultaneously
• Strong computer skills with working knowledge of MS Office products (Excel, Word, PowerPoint), MS Visio or other graphical flow chart programs, Jira

Forward Air is an Equal Opportunity employer.
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated "time-definite" basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication