Senior Systems Administrator

HRCU is a community credit union providing top-notch service to our members and making a difference in our communities. We are Better, Not Bigger Banking. We believe in empowering our associates and providing an opportunity to thrive and make a career here at HRCU.

Hybrid schedule requires in office attendance each week.

The Senior Systems Administrator has overall responsibility for maintaining the networks, servers, operating systems and communication links. Manage the resources dedicated to supporting office automation, PCs and end-user equipment, network and systems security and database administration.

Essential Duties:

• Responsible for prioritizing, categorizing, assigning, updating and resolving all IT help requests in accordance with HRCU's service standards.
• Responsible for network management, server management, data processing, cloud services, telecommunications, and other technology components.
• Provides primary support for the company's network, mobile devices, peripheral equipment, and PC/LAN servers which includes planning, implementing, maintaining and troubleshooting network and system hardware and software. Responsible for patch management. Must monitor, troubleshoot, test, and approve/reject patches in accordance with HRCU's patch management procedures.
• Assist in the daily operations of the IT department with minimal direction. Effectively communicates with staff members about maintenance windows, outages, or any other staff impacting IT event.
• Responsible for planning, implementing, maintaining an otherwise supporting the PC hardware and software products, wide area communications, database systems, network and systems security and access controls.
• Responsible for maintaining the security of HRCU's IT systems and data. Must adhere to industry best practices for information security.
• Responsible for monitoring network, server, and telecommunication performance. Must be proactive in fixing issues before they become larger problems.

Minimum Requirements

• Proficient in VMware vSphere administration and configuration.
• Skilled in Microsoft/Office 365 and Azure AD administration.
• Experience with Exchange Online, SharePoint Online, and OneDrive for Business.
• Competent with Windows Server 2019 and above.
• Profound understanding of Active Directory, DNS, DHCP, and related protocols.
• Capable in backup administration.
• Knowledgeable in network firewalls, routers, switches, and wireless access points.
• Proficiency in PowerShell and/or other scripting languages.
• Experienced in managing end-user systems such as desktops, laptops, and mobile devices.
• Ability to identify, troubleshoot, and resolve hardware/software problems on servers, workstations, and other devices.
• Skilled in network asset management, including maintenance of network component inventory and documentation.
• Proficient in recommending, scheduling, and coordinating system improvements, upgrades, patches, reconfigurations, and/or purchases.
• Responsive to help desk tickets and able to assist in day-to-day IT operations.
• Willingness to participate in an on-call rotation for high-level tickets.
• 5+ years of experience in the Information Technology field.

Preferred Requirements

• Experience with Azure Site Recovery for DR replication.
• Familiarity with SIEM and/or other security tools.
• Experience with Microsoft Defender ATP and Microsoft Security Center.
• Knowledge of SD-WAN solutions.
• Experience with Microsoft Endpoint Manager.
• Previous work experience in the Financial Services industry.
• College degree in a related field of study.
• Information Technology or Information Security certifications.

Skills and Abilities

• Extensive application support experience with Windows and Microsoft Office 365.
• Working knowledge of Email Systems and Management including Anti-virus, Spam Filters.
• Experience with Web Filtering Software and Features.
• Knowledge of Best Practices for software updates including Windows and 3rd party applications.
• Understanding of applicable data privacy practices.
• Strong interpersonal and communication skills.
• Highly self-motivated and directed.

Applicant Instructions:

• No phone calls please.
• Direct hire – no recruiter, agency, or sales inquires please.

What we offer:
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:

• Vacation Days
• Birthday off
• Personal Day
• Sick Days
• 11 paid holidays
• Tuition reimbursement
• Student loan repayment
• Banking and loan discounts
• Insurance – medical, dental and vision
• Flex Spending Plans & Health Savings Account with employer funding
• Company paid Short Term & Long Term Disability
• Company paid Life Insurance
• 401(k) retirement savings plan (with a match of up to 6%)
• Professional Development

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Education:

• Associate (Preferred)

Experience:

• IT: 5 years (Required)

Ability to Relocate:

• Rochester, NH 03867: Relocate before starting work (Required)

Work Location: Hybrid remote in Rochester, NH 03867