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SalaryJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Our Voice Client team is looking for a Senior Software Engineer – JavaScript/VoIP. This person aims to identify customer business challenges, leverage the Five9 Voice solution and technology, and deliver customer value through solution implementation and ongoing support. It involves direct customer interaction when necessary and collaboration with other teams in Five9 organization. You will be contributing with the following:
- Be part of an agile team to develop a scalable, highly available global voice platform.
- Understand performance and scalability principles and apply when developing software.
- Collaborate with Product Managers, Architects, Engineering leaders and test engineers.
- Mentor and train junior team members.
This position is open to qualified applicants nationwide, with occasional travel to our San Ramon, CA headquarters. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).
The Voice Client team delivers crucial voice call capabilities for our customer call/contact centre solutions. Our focus is on smooth and high audio quality to enhance the customer experience. We develop native applications for Mac OS and Windows OS, as well as web-based applications using latest web technologies. Our direct interaction with customers allow us promptly address their concerns and use their feedback to continually improve the product for an exceptional customer experience and added business value.
Requirements:
- 5+ years of industry experience in software development and troubleshooting VOIP systems.
- Proficient and expert in either C++ or JavaScript. Additionally have a minimum of two years of practical experience in the second language between C++ and JavaScript.
- Experience in troubleshooting tools, audio media analysis and good debugging skills.
- Experience working on complex problems and systems.
- Experience working within an Agile/Scrum team.
- Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership.
- Strong communication skills, both verbal and written.
- Bachelor's degree (or equivalent /above) in relevant discipline.
- This position requires the ability to be on-call.
Nice to haves:
- Good understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC.
- Experience with virtual environments like Citrix and VMware.
- Experience with Contact Centre, IVR, Virtual Agents and telecommunications service providers is advantageous.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
