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Form of workJob Description
Summary Statement
The Senior Social Worker/Case Manager in this position provides direct client service by contacting clients to obtain interviews for ASSIST application and renewal submissions. The role of the Interview Team is to assist clients and staff in obtaining the interview according to the policies and procedures of the Division of Social Services. Social Workers will be responsive to the diverse needs of vulnerable and low-income residents by providing timely and accurate benefits that improve nutrition and health as well as supplement basic financial needs. The working location for these positions will be at Churchmans State Service Center in New Castle County or Blue Hen Corporate Center in Kent County.
Essential Functions
- Interviews client, family and/or professional sources to determine client's needs for a variety of social services which may include employment, job search and basic skills remediation.
- Develops a comprehensive cost-effective service plan utilizing in-house sources, referrals, contracted providers and/or institutions.
- Conducts on-going monitoring and assessment of service delivery for optimum quality and efficiency and authorizes and recommends changes and adjustments as needed.
- Maintains comprehensive case records, summaries, statistical and narrative reports and completes required forms.
- Establishes effective working relationship with clients, family, community and professional sources.
- Provides specialized casework and counseling services in such areas as protective, adoption and options counseling.
- Provides direct casework service through individual/group conferences, counseling and/or site visits.
- Supplies information and responses to inquiries regarding services for clients, family, community and government agencies.
- May provide supportive casework to clients prior to, during or after hospitalization based upon physicians' diagnosis and recommended treatment.
JOB REQUIREMENTS for Senior Social Worker/Case Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
- Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
- Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Six months experience in narrative report writing.
"To improve the quality of life for Delaware's citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations."
