Senior Shopping Center Manager

ROLE PURPOSE
The Senior General Manager (SGM) drives operational success in the retail environment, leading the onsite operational and marketing management of the shopping center. This role is a key contributor to the total asset value creation working in partnership with Operating Management, Development, Leasing and other internal teams.

Responsibilities & Accountabilities

• Drive, optimize and deliver day-to-day operational excellence in accordance to established metrics and standards.
  • Oversee specific center Facilities Management, Security and Risk Management teams/programs.
  • Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.
  • Coordinate and assist to facilitate new store and remodel projects with Leasing Tenant Coordination team.
  • Responsible for local procurement and contract negotiation/management.
• Manage corporate SCM policies and procedures as related to front-of-house and back-of-house operations.
• Contribute and collaborate with Operating Management team to develop 5-Year Business Plan strategy.
  • Execute the Action Plan as defined in the 5-Year Business Plan.
  • Develop long-term growth strategies for new and existing markets by driving and executing cost effective, realistic, and functional tactics.
• Plan and manage Common Area Maintenance and Capital expense budgets/forecasts within approved parameters.
• Locally develop with the Shopping Center Marketing Director (SCMD) supported by Corporate Marketing with direction and final approval the center's marketing and public relations plans. Implement plans driving and delivering on sales and traffic goals.
• Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center's vision.
• Lead the center's customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.
• Key ambassador and representative of the shopping center developing and leading retailer engagement and support programs, local community/non-profit outreach, service providers partnerships as well as lead for relevant property tours with investment stakeholders.
• Negotiate and process entitlements on complex projects through different levels of governmental agencies.
• Analyze and evaluate data on a wide variety of complex real estate matters, including property surveys, architectural documentation, and title information.
• Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in partnership with other sales divisions.
• Actively supports the overall business strategy and implementation for the office buildings, coworking and event space

SGM is to be consulted on the following matters before decision or action is taken:

• Contribute to 360 development of the asset, including representing the Group locally, developing relationships with key players in the local community, follow-up on local urbanism, developments and identifying/reporting development opportunities.
• Consulted on leasing deals affecting the common areas of the Shopping Center. (RMU, kiosks, BV)

SGM is to be informed about decisions and changes that have been taken on the following areas:

• Legal matters related to tenant and/or other legal risk issues.
• Decisions or changes that affect the shopping center and are needed to know by the SCM to be able to perform the tasks stated in this role description of responsibilities.

KEY PERFORMANCE INDICATORS (In Accordance to Center Specific Objectives)

• Driving Sales and Traffic
• Deliver Annual Business Action Plan and Marketing Plans
• CAM Budget Adherence
• Operating Capital Management
• Other Income - Storage Revenue
• The Customer Journey and S.T.Y.L.E. Mystery Shop Result
• Health & Safety
• Energy Consumption Management

CORE COMPETENCIES

• Drives for Results
  • Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.
  • Plans and aligns teams effectively to optimize work processes/project management initiatives.
  • Ensures accountability of self and others to meet objectives and commitments.
• Thoughtful Leadership
  • Applies knowledge/insights of business and business influences to advance the organization's goals.
  • Builds strong customer relationships delivering customer-centric solutions.
  • Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.
  • Ability to consider future possibilities - creating the new and different innovative strategies.
  • Balances and manages the interests of multiple stakeholders.
• People Management
  • Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.
  • Effectively conveys and communicates a clear understanding of the unique needs of different audiences.
  • Creates an environment where people are motivated to do their best to help the organization achieve its objectives.
  • Is persuasive driving vision and purpose.
  • Attracts top talent and builds effective teams through effective leadership qualities.
• Self Attributes
  • Demonstrates courage stepping up to address difficult issues and saying what needs to be said.
  • Gains confidence and trust of others through honesty, integrity and authenticity.
  • Operates effectively even when things are not certain, or the way forward is not clear.
  • Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.
  • Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.
  • Situational adaptability in real time to match the shifting demands of different situations effectively.
• Business/Real Estate Knowledge/Experience
  • 5-plus years of progressive experience in shopping center/retail/property/hospitality management level roles.
  • Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.
  • Fully-versed in financial and business analysis and able to integrate regulatory, design marketing, leasing, and operational variables into sound business propositions.
• Education
  • B.A. or B.S. degree or equivalent

The following values bring us together and guide our actions. They are the foundation of who we are today and who we will be tomorrow: EXCELLENCE We only aim for the best - TEAMWORK We unite talent to win as a team - ETHICS We build on trust and transparency - BOLDNESS We dare with vision and agility - PASSION We go the extra mile - OWNERSHIP We are empowered to deliver.
We want someone who is committed, thorough, works well in a team, exudes positive energy and ready to grow within an international company. We offer a collaborative, innovative, and achievement focused culture with unique opportunities for growth. We strive for excellence and our culture fosters autonomy, innovation and the collective power of our employees. If you are looking to work on stimulating and empowering missions, amongst great team members, while being challenged daily, do not hesitate to apply!
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We believe that diversity plays an important part in the success of our business and we are committed to creating an environment which respects, values, celebrates and makes the most of people's individual differences. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.