Senior Service Coordinator

USD $62,400.00/Yr.
USD $65,000.00/Yr.

Division Title:                          SSVF SENIOR SERVICE COORDINATOR-NYC

Reports to:                              Veterans Services Team Leader

Supervises:                             SSVF Service Coordinators/Field Staff (select)

Position Summary of the Senior Service Coordinator:

• Conduct comprehensive assessments of veterans/veteran families’ needs.
• Directly supervise up to four SSVF Service Coordinators/field staff.
• Develop, implement, monitor, and evaluate individualized housing stability plans with each client.
• Provide short-term intensive case management to veteran families to achieve their housing stability goals.
• Link each program participant with appropriate community supports to ensure their housing stability.
• Assist program management in identifying the training needs of junior SSVF staff.
• Assist the social service team in the adoption of emerging best practices for the delivery of core support services to Veteran participants.

ESSENTIAL JOB FUNCTIONS

§ Engage program participants by maintaining regular contact to monitor and track progress and response to services, including home visits and field work.

§ Develop and implement individualized housing stability plans with veterans/veteran families to address identified housing barriers for Homelessness Prevention and Rapid Rehousing services.

§ Monitor and evaluate client progress and adjust housing plan and/or service delivery as necessary.

§ Provide regular supervision for SSVF direct reports, including support and guidance for workplace performance and behavior, troubleshooting and reducing barriers to services.

§ Complete all necessary documentation to ensure compliance with funding requirements, and agency quality assurance standards.

§ Performs comprehensive assessments on clients according to SSVF and agency standards.

§ Assist program participants in identifying and accessing healthcare, employment/income support supports and other supportive services as needed, including Department of Veterans Affairs’ services and benefits.

§ Advocate for veterans/veteran families at service providers and agencies in the community.

§ Coordinate Rapid Rehousing and Homelessness Prevention services with program participants and the social service team.

§ Assist veteran families with housing search and placement.

§ Participate in regular quality reviews of SSVF cases and conduct housing plan and chart audits with junior staff and SSVF management.

§ Coordinate and review the provision of Temporary Financial Assistance with third-parties and agency personnel.

§ Cultivate positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners.

§ Participate in appropriate community collaborations and activities.

§ Initiate and complete case closure when appropriate.

§ Participate in SSVF and Veterans Services team meetings.

§ Available for after-hours crisis response for intensive case management as needed.

§ Respond to client needs promptly, accurately and with courtesy and respect. Model appropriate behavior. Represent the organization in a positive and appropriate manner to outside resources.

§ Assist in staff training and program development exercises and planning functions.

§ Completion of other tasks as assigned by manager.

§ Maintain the highest levels of confidentiality for clients and staff, restricting information to those who need to know only.

KNOWLEDGE, SKILLS and ABILITIES

· Experience in intake, case management, and/or community outreach strongly preferred.

· Demonstrated proficiency with Microsoft windows, Microsoft Word/Excel/Outlook required.

· Ability to multitask and work in a fast-paced environment.

· Strong commitment to modeling professional behavior is a must.

· Solid organizational skills/strong communication and writing skills required.

· Proper phone and email etiquette a must.

· High energy level to complete assigned work and meet deadlines.

· Willingness to work and attend occasional events outside of normal business hours.

· Ability to work on Veterans Day.

BA in Human Services or related field and one year experience in social services or a combination of education and experience.

· Minimum of 3 years of case management and/or counseling experience.

· Experience with electronic database systems (such as the AWARDS system) is preferred.

· Strong ability to multitask and work in a fast-paced environment.

· Solid organizational skills/strong communication and writing skills required.

· Willingness to attend occasional events outside of normal business hours, including Veterans Day.

· High energy level to complete assigned work and meet deadlines.