Senior Salesforce QA Engineer

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $380M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

Flock Safety is seeking a motivated, detail-oriented and experienced hands-on Salesforce Quality Engineer to join our growing team. The ideal candidate will have a deep understanding of Salesforce technologies, extensive experience in quality assurance, and a strong background in managing QA processes within Salesforce development environments. This role will involve leading the QA efforts for engineering projects, collaborating with our administrators and developers, and ensuring the delivery of high-quality solutions.

• Develop and implement comprehensive test plans, test cases, and test strategies for Salesforce engineering projects, encompassing both technical QA testing and business user acceptance testing (UAT).

• Collaborate closely with developers, administrators, product and project managers, and stakeholders to understand project requirements, identify test scenarios, and define acceptance criteria.

• Utilize Salesforce development tools and methodologies to streamline QA processes and ensure the timely delivery of high-quality solutions.

• Conduct regression testing, performance testing, and integration testing to validate Salesforce configurations, customizations, and integrations.

• Monitor and analyze QA metrics and KPIs to identify areas for improvement and implement enhancements to optimize QA processes and ensure continuous improvement.

• Stay updated on Salesforce platform updates, best practices, and emerging technologies to drive innovation and maintain industry-leading QA standards.

The Skillset:

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Extensive experience working with the Salesforce Platform, including Sales Cloud, Service Cloud, Community Cloud, CPQ, Apex, Flows, Validation rules and other declarative and programmatic automations.

• Proven experience in QA management, including the development and execution of test plans, test cases, and test strategies for Salesforce projects.

• Strong understanding of Salesforce development methodologies

• Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization.

• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and drive resolution in a timely manner.

• Experience with Salesforce DevOps processes and tools like Gearset and JIRA is highly desirable.

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer) are a plus.

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired at Flock Safety. 

The First 30 Days

• Complete onboarding activities 

• Meet with key stakeholders, including developers and admin teams, product managers, and business users, to understand current projects, priorities, and pain points.

• Participate in ongoing 1-1s with your manager and team meetings

• Gain an understanding of Flock’s enterprise architecture including the instance, customizations, configurations, and ongoing projects

• Perform an assessment of current QA and DevOps processes, tools, and methodologies, identifying strengths, weaknesses, and opportunities for short and long-term optimization.

The First 60 Days 

• Develop a roadmap for enhancing QA processes, incorporating best practices, industry standards, and Salesforce-specific considerations.

• Present findings and recommendations to key stakeholders, soliciting feedback and alignment on the proposed strategy.

• Begin implementing initial improvements to streamline QA processes, such as refining test plans, establishing clear communication channels

• Continue building rapport with team members, fostering a collaborative and supportive team culture.

• Collaborate with administrators to best practices for release management gates and QA of Salesforce Flow and Validation rules

90 Days & Beyond 

• Develop a long-term roadmap for QA excellence within the organization, outlining key milestones, initiatives, and investments needed to sustain and accelerate progress.

• Explore the development of comprehensive test automation frameworks for Salesforce projects, increasing testing efficiency and reducing manual effort.

• Establish metrics and KPIs to measure the effectiveness of QA processes and track improvements over time.

• Initiate regular retrospectives with the Salesforce Engineering leadership team to reflect on successes, challenges, and opportunities for further improvement, fostering a culture of continuous improvement and innovation.

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

• Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

• The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.  

• The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

• The Executive Review: A chance to meet an executive in your function and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

Why Join Us?

Can you imagine a world without crime? We can. Our mission is simple, to eliminate crime. We pride ourselves on building a community of low-ego and easy to work with people. What makes Flock Safety special is a combination of interesting work, a compelling mission, and a chance to change the trajectory of your career. We are at a unique inflection point where, after a few (or many!) short years here, we know you will accelerate your career and look back fondly on your time with us and the work you did to make your community safer.

💰Salary & Equity: In this role, you’ll receive a starting salary of $100,000-$150,000 as well as stock options

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers. 

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

🧠Mental Health: All employees receive an annual subscription to Headspace

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.