Senior Researcher, Product Experience (Personalization & Member Experience)

Location (listed in order of preference): Los Gatos, CA, Los Angeles, CA, OR Remote.

Netflix is the world’s leading streaming entertainment service for over 247 million households in more than 190 countries, connecting people from all kinds of backgrounds with stories they love on any of their favorite devices. 

The Product Experience Research team is part of the broader Data & Insights organization at Netflix. Our team occupies a central role in uncovering compelling ways to engage and entertain our global members and prospective members. This Senior Researcher role supports the Member Experience and Personalization teams, which strive to make finding the right title on Netflix intuitive and compelling with highly relevant recommendations tailored to members’ in-the-moment needs. Specifically, this role focuses on consumer-facing experiences in the Netflix app and search & recommendations experiences powered by machine learning to maximize member satisfaction. You will innovate on experiences to delight members in our mission to entertain the world. 

This is an opportunity to lead innovative research with demonstrable impact on a global scale. You will be responsible for defining, leading, analyzing, and socializing research studies that generate insights to empower business decisions across the company. You’ll partner with cross-functional teams who are passionate about delivering the most engaging, innovative, and inclusive experiences. 

In this role, you will:

• Identify, prioritize, and lead research roadmaps that generate insights to inform product strategies across the company.

• Partner with cross-functional teams, including Product, Design, Data Science, Engineering, Content, Product Marketing, and Communications, to proactively develop research initiatives.

• Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future audiences and their experiences around the world.

• Identify best practices in existing and emerging research methodologies.

About you:

• Demonstrable experience in product research and/or user experience (UX) research, with mixed methods expertise including hands-on experience leading end-to-end quantitative and qualitative research studies.

• A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.

• Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.

• Passionate about translating findings into actionable strategic business recommendations.

• An advanced degree in psychology, social sciences, or a related field is preferred but not required.

• Global research experience is highly preferred but not required.

• Experience or interest in personalized recommendation systems is preferred but not required.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $110,000 - $440,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here. 

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.