Senior Quality Assurance Engineering Leader, (Production Validation - Process Creation)

SENIOR QUALITY ASSURANCE ENGINEERING LEADER, (Production Validation - Process Creation)

The ideal candidate for this role is extremely strong in Product Validation and Quality Process and Metrics Creation skills.  If your background has mainly been focused on creating automation frameworks and less about product validation through the entire SDLC (requirements to release) than this position is not likely for you.  Please take a moment to review other opportunities that may be a stronger fit.  While we desire candidates with automation experience that skillset is secondary to what is required for this role.

FM:Systems, now a part of Johnson Controls (JCI), provides workplace management technology and solutions that enable facility and real estate teams to identify, plan and deliver the ideal workplace for every employee. Our broad solutions portfolio of software and hardware, specializing in space management and optimization, assets and maintenance, strategic real estate planning, resource scheduling, as well as projects and sustainability, empowers our clients to gain insight into how their facility space is performing, how they enhance efficiency and crate an employee-centric workplace. 

At FM:Systems, we have 3 guiding values around what we believe and how we behave 1) do the right thing, 2) act with urgency, and 3) cultivate a culture of excellence and accountability. We aim to offer our clients an exceptional experience with every interaction, foster innovation, and invest in our people. We provide a flexible work environment with an open time-off policy, internal mobility, and growth opportunities. Additionally, we offer a comprehensive benefits package, monthly company updates with our CEO, virtual events, and more. If you’re ready to join a company that prioritizes their employees, apply today! 

Recognized as a market leader by industry analysts, FM:Systems offers a suite of digital workplace solutions, empowering our customers across the world to re-imagine and transform their workplace experience. From Workplace Management to Workplace Analytics, to Employee Experience – our solutions are built to help our customers re-think their workplaces post-pandemic, right-fit their real estate portfolios, and realize the ideal hybrid workplace experience for employees. With customers representing half of the Fortune 50, ⅔ of top 25 US banks, 150+ government institutions, over 200 hospital and healthcare organizations, 350+ universities and 50% of the leading pharmaceutical firms, our leading solutions manage over 3 billion square feet across 80 countries. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally.

FM:Systems is looking for a Senior Quality Assurance EngineeringLeader, (Production Validation - Process Creation) to join our Product Engineering team.  This role is a senior level position for a very experienced validation engineer to lead our software quality and validation processes.  The ideal candidate will have many years of hands-on experience validating software products, defining QA processes for an agile environment, and leading other staff to achieve consistent high-quality releases.  Your day-to-day activities will be improving our Product Engineering validation processes, working collaboratively with the Engineering Leaders to execute and validate those processes, and training and leading the Quality Assurance staff to improve skills.  This is not a personnel management position but instead extremely focused on process improvement and execution, skills enhancement, and overall quality improvement.  There will be hands on testing (manual and automated) but the majority of time will be spent ensuring our teams are achieving well defined quality levels for our products.

#LI-REMOTE in the US

Must be a US citizen located in the continental US. 

In this role, you will have the opportunity to:

• Own improving our quality processes which includes evaluating and creating process, documentation, metrics, and validation systems.
• Work collaboratively with all engineering staff to implement processes as our quality discipline expert.
• Determine the right metrics we will use to understand our quality levels, establish appropriate goals and measure progress towards achieving those goals.
• Train quality and development staff on proper quality methods to plan and execute software product validation.
• Participate in quality oversight of all teams to ensure quality and validation effectiveness.
• Guide quality discipline leaders on each team to ensure consistency.
• Participate in Quality Assurance staff hiring.
• Participate in manual and automated testing to gain a deeper understanding of our products, our processes, gaps, and to provide hands on quality leadership within the teams.

The successful candidate for this role will have the following skills and experience: 

• 7+ years hands-on quality engineering experience in a fast-paced QE role working on web-based or SaaS products.
• Strong understanding of QA methodologies and agile testing techniques in a Scrum environment.
• Strong Process Creation skills with an ability to iteratively create and improve.
• Hands-on experience with modern test automation frameworks and tools, e.g., unit, API/Services and UI test automation frameworks like JMeter, Junit, Appium, Webdriver.IO, Cypress, Mocha, Jasmine, TestNG, Cucumber/Gherkin, Selenium, etc.
• Proficiency using SQL to query data.
• Experience with test-related aspects of Configuration Management.
• Strong history of moving quality to the left.
• Excellent organizational agility and interpersonal skills.
• Proven results-oriented person with a delivery focus with a track record of successfully delivering high quality for large-scale web-based projects.
• Ability to translate requirements into appropriate test plans.
• Excellent written and verbal communication skills showing an ability to interface with business stakeholders and engineers.
• Outstanding ability to lead, negotiate, mentor, and motivate.
• Acute sense of ownership and the resolve to dig deeper into product and technical issues.
• A motivated self-starter with the ability, passion, creativity, and confidence to independently problem solve and produce results.
• Experience working with Agile development practices.

Desired Skills

• Computer science degree.
• Proficiency in JavaScript, Java, or another object-oriented language.
• Software engineering (automation)/development experience.
• Experience with deployment methodologies such as CI/CD (to improve productivity).
• Familiarity with modern cloud and DevOps oriented test tools, technologies, and analytics.
• Mobile testing experience.

FM:Systems is an equal opportunity employer.  It is our policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex or sexual orientation, gender identity or expression, marital status, national origin or ancestry, citizenship, ethnicity, gender, age, disability, present, current, or prospective military/uniformed service, genetic information, or other characteristics protected by applicable federal, state or local law.  We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

FM:Systems is an equal opportunity employer. It is our policy to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex or sexual orientation, gender identity or expression, marital status, national origin or ancestry, citizenship, ethnicity, gender, age, disability, present, current, or prospective military/uniformed service, genetic information, or other characteristics protected by applicable federal, state, or local law. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

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