Senior Program & Contracts Manager - Manchester, NH

The mission of the International Institute of New England (IINE) is to create opportunities for refugees and immigrants to succeed through resettlement, education, career advancement and pathways to citizenship. One of the oldest and largest human services organizations for New Americans in the region, IINE serves more than 4,000 people each year in Boston and Lowell, Massachusetts, and Manchester, New Hampshire. Our programs include case management, youth and family services, English for Speakers of Other Languages (ESOL), employment and skills training, and immigration legal services.

A dynamic, forward-looking, and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving new Americans.

Overview
The Senior Programs and Contract Manager oversees the day-to-day management and delivery of all Manchester contracts and programs. This position works closely with the sites Managing Director and Office Manager, as well as with the Chief Program Officer and Research, Monitoring, and Evaluation Manager. The Senior Programs and Contract Manager is responsible for ensuring that contract obligations and program goals are achieved, with an emphasis on high-quality data analysis and contract reporting. This position is responsible for contract compliance ensuring contractual services deliverables are met including staff training and supervision, core service delivery, program documentation, reporting and monitoring preparation, developments and corrective action and processes, and other evaluation measures. The Senior Programs and Contract Manager is critical to the day-to-day operations of the Manchester site and assumes site leadership in the absence of the Managing Director. With supervision from the Managing Director, the role supports the maintenance of relationships with public funders and other program stakeholders (community health centers, public benefits offices, employers, etc.

Position: Senior Program & Contracts Manager

• Department: Community Services
• Reports to: Managing Director
• Supervises: Community Services, Case Specialists
• Status: Exempt, Full-Time
• Location: Manchester, NH
• Pay Rate: $70,000/year

Benefits:

Full-time employees will be eligible for all benefits including Personal Time Off (PTO), sick days, and twelve paid holidays. You may participate in all benefit programs that IINE establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, IINE offers medical, dental and vision. Company-paid life insurance, company-paid short-term disability (STD), long term disability (LTD), accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 403(b) with company match plan(s) pursuant to the terms and conditions of company policy and the 403(b)-plan document. Other perks such as discounts through our vision plan, fitness reimbursement and more.

Responsibilities

Program Management and Support

• Manage the day-to-day operations of IINEs strength-based programming for individuals, families, and youth including refugees, asylees, Cuban/Haitian entrants, and other immigrants.
• Support staff in addressing client needs, problem-solving client questions and managing client grievances; provide direct crisis intervention as needed.
• Work closely with the Program Managers in case assignment and ensure core services are provided in a timely manners.
• Participate and provide support through weekly Client Focus Meeting.
• Meet with staff and help priorities tasks.
• Responsible for timely completion of all relevant program contract reports including quantitative and narrative reports:
  • manage submission of monthly, quarterly, semi-annual, and annual contract reports
  • review and revise Managers reports and/or draft narratives with input from program staff, as required.
• Contribute to the development of funding requests (new proposals and renewals) in coordination with the Managing Director and grants team.
• Conduct internal audits of case files and data collection for case management, employment, education and skills training services to ensure contract and service compliance.
• Ensure case files are complete and corrections are made by the staff after initial review.
• Maintain a positive data culture within the IINE Boston office:
  • work closely with the Monitoring and Evaluation team to support program data management activities and IINE data collection efforts;
  • trouble-shoot and address data collection challenges;
  • conduct data reviews and carry-out direct data entry as necessary.
• Supervise all client-related expenditures, in coordination with the Community Services Manager and Office Manager, including management of monthly financial reports to IINEs Central office, and back-up the Managing Director in management of site checks, credit card, and debit card.
• Work closely with the Managing Director to maintain community relationships with health centers, public benefits offices, and community and external supports; attend and represent IINE at key program partner meetings and facilitate stakeholder meetings, as assigned.

Staff Supervision

• May assume some managing responsibilities as needed as we expend services.
• Support Managers to set goals and evaluate their direct reports against said goals.
• Ensure weekly supervision and support is provided to interns and volunteers working in relevant program areas.
• Work with Managing Director on staff recruitment, disciplinary measures, and staff dismissal as necessary.
• Work with Managing Director and Office Manager to develop and maintain appropriate systems and policies for on-call staff (Interpreters and Drivers).
• Perform all other duties assigned by supervisor.

Required Skills/Abilities

• Demonstrated understanding of project management, including monitoring and evaluation and data-driven decision making.
• Demonstrated interest in immigration and refugees policy and issues.
• Solid knowledge of U.S. public benefits processes and systems or demonstrated ability to learn and navigate complex, bureaucratic systems.
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.
• A command of Microsoft Word, Excel, Outlook, and PowerPoint as well as proficiency in data management and quality assurance.
• High-levels of discretion and professionalism in dealing with confidential information and sensitive conversations.
• Excellent written and verbal communication skills in English.
• Additional language fluency a plus (particularly Swahili, Kinyarwanda, French, Arabic, Spanish, Haitian Creole, Pashto, Dari)
• Candidates with personal experience of/connection to immigration strongly encouraged to apply.
• Valid drivers License and access to person vehicle is required.

Education & Experience

• Bachelors Degree in Human Services, International Development, Counseling, Social Sciences, or Social Work. Masters Degree strongly preferred.
• Minimum of four (4) years of professional experience in social services and/or community development.
• Minimum of two (2) years of experience supervising staff members; supervision of managers with direct reports preferred.
• Minimum of two years (2) managing quantitative and qualitative reporting for multiple public contracts; proven experience managing grants and contracts and interfacing with program funders.

Work Environment Conditions

• Required to travel to their home office location.
• Occasional night and weekends events and work.
• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines, and other in-office equipment.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.
• Continuous sitting (or standing) at a desk for long periods of time.
• Occasional driving to and from IINE offices as needed.

Covid-19 Policy

IINE does not require applicants for most positions to show proof of Covid-19. Some federal contracts, however, require IINE staff to show proof of Covid-19 vaccination, and some immigration status adjustments, such as a Green Card, require proof of Covid-19 vaccination as well. Consequently, for some positions, IINE staff may be required to show proof of vaccination, and in others, IINE staff will be supporting clients who are required by law to have proof of vaccination in order to adjust their status in the United States.

US Work Eligibility Notice

This position requires lawful authorization to work in the United States, and IINE is unable to provide visa sponsorship in connection with this