Senior Professional Services Engineer (Remote)

About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What are we looking for?
We are looking for a team member who puts the customer first and is passionate about solving problems with creativity, compassion, and technical acumen. You will need to bring a combination of technical, business, strategic and problem-solving skills to the team to support implementation efforts and as a data subject matter expert to the larger SentinelOne team. Looking for an individual who is smart, passionate about data and cybersecurity, and who brings a sense of joy and teamwork to everything they do.
As a Professional Services Engineer, you will help customers realize value from their investment in SentinelOne. Our Professional Services Engineers are vital to ensure the delivery of high-quality services and mission-critical security solutions. Your focus will be on deploying SentinelOne solutions in intricate enterprise settings, meeting both technical requirements and business objectives.
What will you do?

• Deliver implementation, enablement and advisory services for SentinelOne Singularity Data Lake and related technologies.
• Consult with Customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives.
• Work with Customers as a trusted advisor helping guide them on ongoing best practices and product usage; identify and suggest new opportunities for applying the technology.
• Empower customers to take on the next wave of questions on their own.
• Collaborate with Service Delivery Partners, enabling them to provide the same level of service to our Customers.
• Represent and advocate Customer needs/issues cross-departmentally.
• Continuously improve methodologies, deliverables and processes to create an unparalleled Customer Experience.

What skills and knowledge should you bring?

• Possess a Customer-centric approach; you enjoy working with Customers and establishing strong relationships.
• Prior experience in a Professional Services Engineer/Implementation Engineer role or related field services (pre-sales, customer success, etc.)
• Adept at managing Customer expectations that results in high customer satisfaction.
• Strong background with SIEM (Splunk, Devo, Qradar, Exabeam, etc.), big data platforms (Cassandra, Hadoop, etc.), data lakes (Snowflake, DataBricks), streaming analytics (Kafka), and/or log management (ElasticSearch, SumoLogic, etc.)
• Some code writing proficiency is desired (C/C++, Shell, Perl, Python)
• Experience with RegEx and writing parsers - wont have this listed
• Background in cloud providers (AWS, Azure, Google)and technologies such as Kubernetes
• Impeccable written and verbal communication skills.
• Experience in communicating with Customers from diverse cultures.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.
• Ability to travel to visit prospects, customers and partners on occasion (no more than 25% and as required).

Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some
locations, a different pay range may apply. If so, this range will be provided to you during the recruiting
process. You can also reach out to the recruiter with any questions.
Base Salary Range
$112,000 - $154,000 USD
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.