Senior Production Support Engineer

Imagine what we can INSPIRE with you

Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

In this role you will be part of the global Application Support team within MIS Technology and be engaged in the implementation of a modern Application Support & Operations journey for Moody’s Investor Services (MIS).

A successful candidate will act as a technical expert and provide support to business critical applications with a global userbase.

The role will entail developing subject matter expertise on the functional and technical  aspects of MIS applications. The candidate will specialize in use of log and data analysis techniques, use of monitoring tools and identification of root cause during production incidents. A successful candidate will utilize opportunities to identify and implement proactive monitoring and automation across application support functions.

Job Function and Responsibilities

• Support the Production and Operations support function for a set of critical applications aligned to a line of business
• Perform in-depth log analysis to identify and diagnose issues in production systems
• Utilize monitoring tools like Splunk/DataDog, Zipkin, AppDynamics, CloudWatch etc. to quickly zero-in on application and infrastructure issues
• Develop deep knowledge of business functions and applications and their respective integrations, vendors, products, services, systems, and workflows
• Develop dashboards and alerting using tools like AppDynamics, DataDog/Splunk, Zipkin and CloudWatch to proactively identify and mitigate incidents
• Collaborate with development teams by providing technical findings from Production incidents and assist in determining the root cause and resolution
• Assist efforts to resolve high impact incidents by providing technical direction on the call and working with business, application, and other technology partners
• Look for areas of improvement in monitoring, application stability, and speed of determining root causes
• Drive initiatives to improve efficiency and quicker issue detection and resolution times
• Ensure key processes are adhered to, towards seamless case handling and resolution of user queries
• Track and measure to ensure SLAs are met and contribute towards reducing the resolution time on incidents and business requests
• Identify opportunities for automation and be a relentless champion to reduce manual and repetitive tasks
• Ensure quality and timely communication is maintained with business and technology stakeholders on critical issues
• Develop excellent working relationships with teammates and stakeholders across business and technology
• Be proactive, laser focused on execution and promote a culture of continuous improvement
• Mentor and guide team mates on system understanding and Production Support activities
• Work well within a globally diverse team environment

Qualifications style="color:#616568">

Minimum education and work experience required for this position include:

• BS degree in Information Systems, Computer Science, Computer Engineering or equivalent
• 7+ years of solid work experience in IT and Application Support / Technology Operations
• Deep, hands on experience with log analysis and root cause identification
• Sound experience with monitoring tools like AppDynamics, DataDog/Splunk, Zipkin or CloudWatch and ability to configure alerts and dashboards
• Knowledge of .Net / Java and AWS cloud native application development along with knowledge of database technologies like Sybase, Oracle or PostgreSQL is required
• Knowledge of AWS or comparable cloud hosting technologies
• Ability to troubleshoot Cloud based systems and Linux and coordinate with technical SMEs
• Exhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
• Good understanding of distributed systems architecture including database, middleware, server and container-based infrastructure etc. would be a plus.
• Knowledge of Python and scripting is a plus
• Some experience with GitHub and Jenkins is desired
• Hands-on experience with Incident and problem management
• Excellent problem-solving skills
• Excellent verbal and written communication skills

For US-based roles only: the anticipated hiring base salary range for this position is  [[$112,000]]  to  [[$157,250]] , depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.