Senior Product Consultant, Sales Leads

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Construction Industries Services Division (CISD) is hiring a Senior Product Consultant for Sales Leads , specifically, Prioritized Service Events (PSEs).

Role Summary: Review Prioritized Service Event (PSE) performance and opportunity to find ways to close gaps. Collect feedback, look for trends in data, and understand why PSEs are performing positively or negatively. Work with stakeholders to understand goals and requirements, define scope, align on timelines, and evaluating the market performance leading to Caterpillar branded parts growth.

What You’ll Do
As a Senior Product Consultant for Sales Leads , you will combine your technical product knowledge with project management skills to serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue growth through improvement of existing PSEs. Assignments/projects are complex and strategic in nature, with global responsibility. 

• Analyze and interpret data and initiate appropriate action that will drive additional parts and service sales. 

• Partner with the Global Aftermarket Sales teams to conduct product performance studies to understand the performance of existing prioritized service events and lead improvement projects that will develop growth opportunities. 

• Create improvement plans with partners and track progress on execution.

• Segment, target, and position sales opportunities to gain market share.

• Collect Voice of Customer (VOC) and develop Critical Customer Requirements (CCR).

• Define and differentiate enhancement vs existing PSEs including functional and technical specifications and product data requirements.

• Understand and explain projected value of each lead for prioritization and business growth estimates.

• Work with digital partners to ensure understanding of the proposed solution and communicate status of digital developments with stakeholders.

Individual in this position must understand and keep current on:

• Customer market to understand how and why parts are purchased, maintenance practices, and when/why repair and rebuild decisions are made.

• Dealer sales and service operations efficiency improvement opportunities with Condition Monitoring insights.

What You Have:

• Prior experience in sales, marketing or project roles with construction equipment or related industry products

• Ability to analyze data , draw conclusions, and recommend next steps

• Basic project management skills used for initiating, developing, and delivering programs to market

• Product and service knowledge of dealer operations / capabilities, and the aftermarket business

• Proficient utilizing Microsoft Suite (Outlook, Teams, Excel, Power Point)

• Effective communication , presentation, and training skills

Top Candidates Will Also Have: 

• Technical excellence : prior engineering experience or technical work on heavy equipment

• Relationship management skills : demonstrated ability to build strong relationships with various stakeholders and manage multiple stakeholder needs

• Value selling: demonstrated skills influencing others regarding new customer focus strategies, innovative business models and expanded distribution methods

• Ability to drive efficiency into work processes and procedures

• Problem solving skills

• Desire to continuously learn

Additional Details 

• Work Location: Peoria, IL or Cary, NC

• Caterpillar operates in a hybrid work environment requiring 3 days per week of onsite work in the locations listed above

• Relocation assistance is not available with this position

• Travel up to 25% may be required at times

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Your Work Shapes the World

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 8, 2024 - April 21, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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