Senior Performance Analyst, Graham Slam

Senior Performance Analyst for Graham SLAM

About Program Performance & Planning
In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. The Program Performance and Planning (PPP) group advances a culture of learning, strategic program development, and data-driven performance management in pursuit of that mission and vision. PPP partners with program managers to select and develop new interventions, analyze and interpret data, assess model fidelity and program effectiveness, apply learning from data analysis and feedback into program improvement efforts, and develop program resources to strengthen operations and service delivery.

About the Position
PPP seeks a SeniorPerformance Analyst for Graham SLAM to promote excellence through performance measurement, analysis, documentation reviews, report production, collecting participant feedback, synthesizing and reporting information to guide management decisions, and being a thought partner to program management on operational and programmatic improvement.
 

Graham SLAM is a youth education and career coaching program, developed in 2014. SLAM has been replicated citywide for all youth in foster care through the Fair Futures program and is seeking to reach many more youth over the next several years. The goal is to start coaching in eighth grade and stick with youth to help them enter a living wage career path by 26.

This position will support program leadership and staff to make decisions to improve programmatic and operational performance. The ideal candidate will have a mix of technical knowledge, superior program/data analysis capabilities and a strong understanding of how non-profit management decision making can be supported by timely and reliable data. The ideal candidate will have the ability to review, analyze, and interpret data and information, engage staff, youth and families to gain feedback and succinctly summarize information from diverse sources, including internal and external data, focus groups, and youth & family surveys in ways that are easily understood and actionable.   
Responsibilities:

• Provide support to program leadership through strategic thinking, planning and data analysis to support programmatic decisions. This includes partnering with program leaders in regular performance meetings to support best practices and helping program leaders gain insights and determine areas that require additional planning.
• Compile data, produce regular outcomes and performance measurement reports, and summarize and interpret information to guide programmatic decision-making and strengthen program performance.
• Conduct ad-hoc analyses in partnership with program leadership to help managers better understand performance concerns and successes.
• Support the incident review process, high risk case review, investigatory, and related compliance and safety processes to ensure appropriate oversight and accountability of services.
• Effectively communicate findings, present data in meetings, facilitate discussions and workgroups, and coach program supervisors on understanding and interpreting data.
• Support the Development team by identifying, compiling, and providing data for foundation reports and requests.
• Partner with program management to identify and develop additional resources and materials to support the strengthening of programmatic operations and service delivery.
• Other related tasks as assigned.

Competencies and Strengths:

In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, the following competencies and strengths are important attributes for being successful in this role:

• Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.
• Supportive and Learning Oriented Coach: Has an aptitude for coaching others and an orientation toward using data and information to support a culture of learning and improvement
• Curious: Interested in understanding why things are the way they are and persistent about figuring things out.
• Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.
• Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
• Growth-oriented: Openness to feedback and self-reflection towards self-improvement.
• Respectful:  Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.
• Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for the kids and families we serve.

Qualifications:

• Bachelor’s degree and minimum 3 years in nonprofit performance management or Master’s degree in social work, psychology, education, business, public policy, or other related field.
• Experience working in performance measurement and management, and conducting quantitative and qualitative data collection and analysis.
• Experience designing and/or conducting surveys, focus groups, and other qualitative data collection methods.
• Excellent quantitative and qualitative data analysis skills including an ability to review, analyze, interpret and succinctly summarize information from diverse sources, including documents, focus groups, and surveys.
• Mastery of Excel and PowerPoint, knowledge of SQL a plus
• Dedication to our mission and a belief that children and families can succeed regardless of their circumstances.
• Experience with NYC child welfare programs, education, and/or programs for older youth a plus
• Willingness to travel throughout NYC, as needed.

Position Type
Full-Time
 
Salary/Compensation
Commensurate with experience

Location

This position will be primarily remote, with an expectation of regular in-person workdays at our two office locations in Downtown Brooklyn, or at other Graham sites in Manhattan and the Bronx to meet with program staff.