Senior Parts Technical Specialist

Are you looking for a place to put your analytical skills to use? We need a Technical Specialist to support internal and external customers related to advanced parts inquires and product support issues. Within this scope is also the responsibility of processing parts service bulletins to specific customers, troubleshooting and resolving technical inquiries, analyzing and processing parts warranty claims supporting company objectives related to the development of Parts Technical resource documents. If this could be you, please send your resume to leah.barrile@randstadusa.com for immediate consideration

salary: $72,000 - $80,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High` School

Responsibilities

• Troubleshoot technical inquiries by identifying, diagnosing, and resolving parts related issues for customers
• Review part number changes from and make recommendations to purchasing
• Analyze customer claims for damaged and defective parts
• Review and support new engine model information and new engine model parts lists to make initial stock recommendations for purchasing department
• Prepare technical documents, procedures, manuals, guidelines, and training instructions as needed
• Support Parts department with information gathering, pricing updates, and other reports
• Manage special projects as assigned. Maintain an organized and secure work environment
• Lead the design and solution area for the technical data & parts list integration, Act as the E-Commerce Product Information Management tool (PIM) administrator to ensure the proper product lifecycle maintenance

Skills

• Analytical Thinking
• Verbal Communication
• Written Communication
• Basic Software Skills
• Problem Solving
• SAP
• Word Processing
• Data Processor
• Customer Relationship Management

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.