Senior Ops Training Specialist

Company Description

Founded in 1960, Domino's Pizza is the largest pizza company in the world, with a significant business in both delivery and carryout pizza. It ranks among the world's top public restaurant brands with a global enterprise of more than 19,500 stores in over 90 markets. Domino's had global retail sales of nearly $17.8 billion in 2021, with over $8.6 billion in the U.S. and over $9.1 billion internationally. In the third quarter of 2022, Domino's had global retail sales of over $4.0 billion, with over $2.0 billion in the U.S. and nearly $2.0 billion internationally. Its system is comprised of independent franchise owners who accounted for 98% of Domino's global stores as of the end of the third quarter of 2022. Emphasis on technology innovation helped Domino's achieve more than half of all global retail sales in 2021 from digital channels. In the U.S., Domino's generated more than 75% of U.S. retail sales in 2021 via digital channels and has developed several innovative ordering platforms, including those for Google Home, Facebook Messenger, Apple Watch, Amazon Echo, Twitter and more.

Job Description

RESPONSIBILITIES

(50%) Serve as Subject Matter Expert for assigned program rollouts and initiatives to include partnering with internal teams to create both execution plans training resources.

• Be the SME for assigned programs by quickly becoming proficient and staying current on any updates by traveling to pilot markets, attending program initiative update calls, communicating with pilot organizations to gain feedback

• Partner with GOS, Operations Innovations, @Retail, and other cross-functional teams on all training initiatives, then provide guidance and support to the Consultants and Franchisees
• Partner with cross-functional teams to develop resources and training plans for programs at the pilot phase, and for GA phase related to assigned programs
• Work with MOTC to create and host training webinars when needed in support of assigned program rollouts and/or initiatives
• Execute training to corporate field teams and franchise owners during new product rollouts, new standard procedures, and new software platforms, new technologies related to assigned initiatives
• Act as the liaison for the Franchise System and provide feedback to the WRC on training needs to help improve store operations and performance

(25%) Advise Franchisees on adoption and execution of Domino's approved training systems

• Educate, advise and influence franchisee leadership teams to adopt and execute Domino's approved training systems
• Partner with Consultants and Franchisees to identify training needs, then work with franchisees and their leadership to execute training systems within their organization
• Be an SME for LH. Onboard new subscribers effectively and provide ongoing support to current users.
• Promote the LH and the Domino's training curriculum amongst franchise organizations that do not have training systems
• Provide resources and best practices to franchise organizations that have been identified as needing additional training support
• Work with Learning Hub support to troubleshoot franchisee issues or concerns to promote subscriber satisfaction
• Be an SME for all current Domino's training curriculum and new content within the LH

(15%) Provide ongoing Regional or DMA training support as requested by Region Leadership

• Support the execution of all Domino's national initiatives in assigned Region
• Serve as the main point of contact for assigned Region for all things related to training

• Work with Region Leadership related to DMA training support requests for Rallies, DMA initiatives and training focus needs to provide the appropriate level of support
• Act as the liaison for the Field Ops Team for assigned Region to provide feedback to the WRC on training needs to help improve store operations and performance.

(10%) Administrative

• Attend scheduled conference calls with Global Ops Training.
• Attend scheduled conference calls with Store Operations Training
• Complete all expense reporting weekly
• Follow up calls with Consultants, Franchisees and Franchise Trainers
• Coach Pizza Prep School a minimum of 1 time per year

Qualifications

• Experience as a multi-unit supervisor or Franchise Trainer preferred
• Bachelor's Degree in Business/Communications/Training/HR preferred
• Credibility to train and coach Franchisees and provide constructive feedback
• Ability to work independently and be results-oriented
• Thorough understanding of Domino's Pizza standards, policies, and procedures
• Outstanding verbal and written communication skills
• Strong platform skills and ability to tailor the message to the audience
• Strong presentation skills to large audiences
• Strong interpersonal skills
• Effective coaching and motivational skills
• Strong organizational skills
• Professional demeanor
• Appropriate level of computer and technology skills. (Microsoft Office, Pocket PC)
• Ability to travel 70+% including overnight travel

Additional Information