Address
Form of work Pay range: $44 - $49
Job Description:
- Provide guidance and support working with the 24x7 database administration team for all SQL Server production databases, services, and infrastructure, both in house and cloud resident.
- The team also supports development and quality testing environments as needed.
- Conduct systematic performance tuning (i.e. server, database and query performance tuning, database-related component tuning, and product-specific database request tuning).
- Assist in development, efficiency improvements and implementation of database policies and procedures for data security and integrity.
- Maintain environment metadata reporting frameworks and identify trends within the environment to further increase efficiency.
- Provide architectural review and recommendations for new processes, applications and products requiring database integration and/or ETL.
- Drive the team to provide appropriate solutions, not simple short-term fixes to escalated issues.
- Maintain an SRE mindset and solve problems through Powershell scripting and automating operational processes.
- Work through CICD orchestration in Azure DevOps to deploy Powershell and SQL code into production.
- Participate in Scrum ceremonies including weekly sprints and daily standups.
- Bachelor's Degree in Computer Science, Information Technology or related discipline, or equivalent experience required.
- 10+ years database experience.
- Proven extensive experience with MS SQL Server and a passion to learn required.
- Working experience managing and automating SQL Server with Powershell.
- Strong decision-making skills, take charge personality, and the ability to drive a plan to completion.
- Ability to work flexible hours as required by business priorities.
- Strong verbal and written communication skills, and customer service.
- Advanced analytical and creative skills demonstrate resourcefulness in problem solving and optimization of design.
- Ability to communicate information and issues clearly and succinctly with both technical and non-technical personnel.
- Self-manage work and complete systems and database related projects independently, on a team, and while leading a team.
- Strong communication skills.
- Should have the ability to work independently.
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing incident and problem management.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interview or participation in hiring drives.
- To participate or contribute to EN business in creation of proposals to drive Service improvement plans.
- Manage delivery of services and resources to meet or exceed service level agreements and key performance indicators.
- Own Service Level Agreements agreed between client and customer and ensure they are met all the time.
- Leading the Disaster Recovery measures and all other ITSM process areas for Open Systems to comply with customer policies.
