Senior Moderator

Please note that communications between CMB and potential candidates will only originate from an @cmbinfo.com address.
About Us
CMB is a full-service custom market research and strategy firm based in Boston. As a Top 25 Insights & Analytics company, we’re known for our relentless business-decision focus and cutting-edge creativity. Our passion is helping the world’s leading brands engage, innovate, and grow. We leverage the best of advanced analytics, consumer psychology, and market strategy to tackle game-changing initiatives and business challenges for our clients.

What about our culture? Simply put, our people are our power. We have a diverse, inclusive, and collaborative team of bright perspectives and curious minds. At CMB you’ll have plenty of opportunities to achieve your full potential. From learning new skills, expanding your expertise, and continuing to advance your professional development, you will feel supported and valued. You will also be a member of a community that appreciates who you are. You will have the opportunity to join clubs and affinity groups, enjoy social and company events, and be a part of the “CMB difference”.

Our benefits say a lot about how much we value our employees: we offer a fully paid sabbatical, a $250 wellness stipend, paid time off to volunteer, generous medical plans, a 401k match, and more. Every employee also gets to enjoy an employee stock ownership plan (ESOP).

ESOP? Yes, we are 100% employee owned! An ESOP is a qualified retirement plan, like a 401k, but you don’t have to make any contributions to participate in the rewards. When we each work hard to provide exceptional service and deliverables to our clients, the positive performance of the company increases the value of our stock and enables the accumulation of wealth for all our employee-owners.

About the Position
Our growing team is looking for a qualitative market researcher who is intellectually curious, passionate about research and data, and can weave insights into compelling narratives. Our qual team prides itself on our ability to provide outstanding client service, strategically addressing client needs by translating data into actionable insights. The Senior Moderator conducts only qualitative market research and analysis. The role calls for at least 5-years of market research experience, and at least 3-years independently conducting in-person, telephone, online moderating with individuals, groups and discussion boards. Experience with the financial services sector is highly desirable.

The position may be hybrid in Boston with at least two days in the office, or remote within the USA if you are outside of the Boston area.

About You
It is obvious that you understand human behavior and how emotions and values drive decisions. Your strong interpersonal and oral and written communication skills never go unnoticed. You are a critical thinker and problem solver who can strategically translate data into actionable insights. Building positive relationships comes naturally to you, as does providing outstanding customer service. You’re known for your organization and time management skills and are no stranger to a yellow sticky note!

About your Background
Your moderating background is solid, and you are excited to continue moving forward in your career. Here’s what you’ll be doing and the qualifications we are looking for:

Responsibilities and Expectations

• Adhere to CMB’s defined approaches, processes, and best practices

• Take advantage of training and development opportunities

• Contribute to a team and/or committee for ongoing CMB initiatives

• Follow CMB- and client-specific Information Security Policies

• Ensure end-to-end client/project delivery in alignment with Sales & Account Management leading to high client satisfaction with project deliverables

Essential Duties

• Establishes and nurtures consultative relationships with existing clients, vendors, moderators, peers, senior staff, and other teams

• Demonstrates confidence in client interactions and communications

• Owns discussion guide writing, moderating interviews, analysis and reporting

• Leads analysis of results and develops engaging, insightful, creative, and customized deliverables and presents to the client

• Oversees creation of the screener and recruiting management as needed

• Partners in the proposal development process (e.g., schedule, pricing, methodology)

• Effectively communicates with other project team members and external resources

• Stays abreast of industry trends, seeks out and brings new techniques and willing to apply them to projects as appropriate

• Anticipates and identifies project problems and finds solutions independently

• Presents a CMB University case study annually

• Participates in peer reviews in a timely manner

Qualifications

• Minimum of a bachelor's degree in Communications, Journalism, Market-Research, Anthropology, Behavioral Psychology or related field

• Minimum of 5 years of work experience in qualitative market research

• Minimum of 3 years of experience independently managing moderating duties

• Experience with the financial services sector is highly preferable

• RIVA trained or has completed equivalent program

• Proficient and demonstrated skills in in-person, telephone, online moderating with individuals, groups and discussion boards

• Excellent analytical skills and the ability to synthesize findings from disparate sources

• Excellent at establishing and managing relationships with clients, vendors and coworkers

• Ability to work in a fast-paced environment to meet deadlines with limited supervision

• Is detail-oriented and can work on multiple projects at a time

• Skilled in Microsoft Office software environment

• Sense of humor and self-aware

Travel

• 20% - 40% travel

*No agency assistance needed*

*No visa/work authorization available*

CMB strongly encourages candidates from diverse backgrounds and experiences to apply. We recognize that people from structurally marginalized groups often only apply to jobs if they meet 100% of the qualifications, despite the reality that applicants rarely ever meet 100% of the qualifications. If this position aligns with your experience and interests, please apply!

CMB is an Affirmative Action and Equal Opportunity Employer and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or protected veteran status, or to other non-work-related factors. As part of our commitment to inclusivity, CMB will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Kate Milligan kmilligan@cmbinfo.com.

The annual base salary range for this position is $87,100-$105,000 plus bonus, benefits, and an employee stock ownership plan (ESOP). The base salary is dependent on a variety of factors including (but not limited to) experience, expertise, skills, and employee's location.