Senior Manager, Volunteer Experience

Job Description

Manages, plans and oversees activities and staff of the Volunteer Experience Program to achieve goals and objectives. Defines and implements processes and procedures for staffing to ensure volunteer & shadowing program objects are met within hospital.

Job Responsibility

• Provides Leadership to the Volunteer Experience team members, Supervisors and Managers by communicating and guiding towards achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the Volunteer Experience department.
• Evaluates, recommends and collaborates with Patient Experience Culture Leaders to develop site-specific programming in alignment with Patient Experience strategy.
• Oversees and manages Volunteer Experience operations which includes onboarding volunteers, interviewing candidates to ensure placement based on skillset in appropriate programs.
• Develops and maintains team member annual goals and objectives of the Volunteer Experience program.
• Collaborates with unit and department leadership to create meaningful volunteer programming based on the voice of the patient/family and frontline team members.
• Promotes volunteer opportunities for both personal and career development and provides a mechanism for a lifelong relationship with Northwell Health.
• Manages & develops financial budget for department operations.
• Ensures that volunteer activities comply with relevant regulations, policies and standards to align with department goals and objectives.
• Coordinates with local community groups to recruit volunteers for the health system.
• Evaluates and manages volunteer placements within the program based on volunteer's skillsets, abilities and interests.
• Reviews and educates health system leadership, teams and patients/community members regarding Volunteer programs to improve key indicators.
• Recruits, orients and trains volunteers while evaluating the performance in collaboration with volunteer leadership.
• Builds and maintains productive interdisciplinary working relationships within the health system to optimize program operations.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and

• 6-10 years of relevant experience and 5-7 year of leadership/management experience, required.