Senior Manager- Sap Order To Cash

Senior Manager- SAP Order to Cash

Dallas, TX, USA Virtual Req #33108

Friday, May 19, 2023

Builders FirstSource (BFS) is embarking on a multi-year business transformation that will enable us to outperform our competition and enable industry transformation.  In connection with this initiative, BFS will harmonize our core operations on SAP S/4HANA Private Cloud.

 

The Senior Manager, IT is the internal BFS technology lead that will oversee the Order to Cash processes in the following solutions:

• SAP S/4HANA Order to Cash (OTC) - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment, Billing and Invoicing, Payment Processing, and Credit Management.
• SAP S/4HANA Cloud for Receivables Management - Credit Management, Collections Management, Dispute Management, and Biller Direct.
• SAP Commerce Cloud - Product Content Management, Catalog Management, Order Management, Customer Management, Promotions and Pricing, Search and Navigation, and Content Management
• SAP Paybacks and Chargebacks by Vistex - Chargeback Management, Trade Promotion Management, and Contract Management

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner and collaborate with business stakeholders and process owners to develop a comprehensive roadmap spanning SAP S/4HANA, SAP S/4HANA Cloud for Receivables Management, SAP Commerce Cloud, and SAP Paybacks and Chargebacks by Vistex.
• Lead and manage the SAP Order to Cash (OTC) process, including configuration, integration, customization, master data, and reporting for efficient delivery of sales, invoicing, credit management, pricing, delivery, and customer service.
• Design and implement reporting and analytics solutions for Order to Cash processes, leveraging SAP S/4HANA and SAP Analytics Cloud to enable data-driven decision-making and continuous process improvement.
• Manage the organization's IT Order to Cash processes, ensuring alignment with Builders FirstSource's business transformation strategy and principles.
• Manage and mentor a team of IT Business Analysts and Subject Matter Specialists to ensure effective collaboration, knowledge sharing, and delivery of high-quality solutions. Develop team members' skills and career paths through coaching, feedback, and training opportunities, fostering a culture of continuous improvement and innovation.
• Develop and monitor objectives and key results (OKRs) for technology Order to Cash processes, establishing corresponding KPIs to track progress and measure success. Analyze KPI data, identify trends, and recommend areas for improvement to ensure continuous optimization of Order to Cash processes.
• Provide regular reports and updates to stakeholders and leadership, including insights and recommendations based on KPI data analysis. Apply design thinking principles to develop innovative solutions that enhance the end-user experience in Order to Cash processes, incorporating user feedback and insights for a user-centered approach.
• Apply design thinking and/or process redesign/engineering principles to develop innovative solutions that enhance the end-user experience in the Order to Cash processes, incorporating user feedback and insights to ensure a user-centered approach.
• Leverage SAP Business Technology Platform's (BTP) extensibility capabilities to innovate, differentiate, and enhance our Order to Cash capabilities.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities, including but not limited to: supervises assigned team members (in-person and remote); talent selection and training; planning, assigning and directing work; performance management, including conducting performance reviews; recognizing team members; addressing and resolve concerns timely, escalate for help when necessary.

 

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Business related field.
• 5-7 years of experience in managing teams
• [YS1] of overseeing configuration of SAP Sales & Distribution, Order to Cash, SAP Commerce Cloud, Receivables Management
• Or equivalent combination of education and experience.
• Core job related skills.

1. Portfolio Planning
2. Resource Planning & Optimization
3. Vendor Management
4. Business/Financial Management
5. Product Development
6. Solution Design
7. Contract Management
8. Data Management and Enterprise Integration technology platforms
9. Data modeling and integration frameworks
10. IT Practices and Frameworks (ITIL, SDLC, Agile, and other common frameworks)
11.  

 

COMPETENCIES

• Subject matter expert in Order to Cash (OTC), Configure Price Quote (CPQ) processes.
• Experience in project management, process design and metrics
• Excellent verbal and written communications skills
• Excellent presentation and facilitation skills
• Strong self-starter and self-directed worker
• Strong leadership and management skills, including driving results through people.
• Excellent interpersonal, influencing and negotiation skills.
• Established strategic and critical analysis skills.
• Skill in establishing and maintaining effective working relationships.
• Business and Financial Acumen

1. Demonstrates depth of understanding for the P&L and financial analysis
2. Teaches business and financial acumen to others.
3. Understands KPIs and how BFS makes money.
4. Knows the different business segments and how they relate to one another.
5. Understands customer sales and engagement.
6. Demonstrates functional and/or technical expertise.
7. Understands complex issues and demonstrates problem solving skills.
8. Understands how to maximize business results regardless of industry cycle.

Results Driven

1. Holds self and others accountable.
2. Communicates and sets clear goals with plans to deliver.
3. Manages competing priorities effectively.
4. Demonstrates appropriate urgency.
5. Drives to exceed expectations in alignment with our BFS SPICE values.
6. Embraces and follows best practices.
7. Demonstrates self-starter, can-do attitude.

Strategic Thinking and Decision Making

1. Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
2. Demonstrates willingness and courage to make tough decisions in a timely manner.
3. Balances short-and-long term priorities
4. Demonstrates proactive versus reactive thinking.
5. Asks questions to identify root cause and analyze situations more accurately.

Servant Leadership

1. Demonstrates humility by putting others first.
2. Builds trust-based relationships.
3. Leads by example with kindness and respect.
4. Collaborates well across all areas of the business.
5. Advocates for others
6. Actively listens to understand the meaning and intent of what the other person is communicating.
7. Demonstrates authenticity and encourages others to do the same.

Emotional Intelligence

1. Demonstrates situational awareness - knows when and how to adjust leadership style in different situations.
2. Demonstrates self-awareness - understands strengths and weaknesses
3. Demonstrates empathy - puts themselves in other's shoes.
4. Assumes positive intent.

Develops and Leads Others

1. Drives alignment through clear communication of vision, goals and expectations.
2. Invests time on a regular basis in performance feedback and developmental conversations.
3. Fosters a respectful and inclusive environment.
4. Empowers, motivates, and inspires others.
5. Coaches and mentors others for their development.
6. Guides and persuades others to deliver positive outcomes.

Growth Mindset

1. Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
2. Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
3. Thinks like an owner with an entrepreneurial spirit.
4. Demonstrates and encourages intellectual curiosity.
5. Continuous learner; seeks opportunities and knowledge for personal and professional growth.
6. Sees possibilities over problems - actively seeks solutions.

Innovation

1. Encourages out-of-the box thinking to create new ways of doing things.
2. Continuously seeks to improve and simplify pain points in the business.
3. Anticipates, embraces, and leads change.
4. Develops and executes breakthrough strategies.

Integrity

1. Does the right thing even under challenging circumstances?
2. Communicates with honesty.
3. Consistently treats others fairly and equitably.
4. Demonstrates reliability and does what they say they will do.
5. Conducts tough conversations and delivers difficult messages with kindness and respect.

 

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds.

Ability to travel up to 40% during the multi-year business transformation, will likely shift down to 20% after initial business transformation is complete.