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SalaryAbout the team
Zillow Group’s mission is to give people the power to unlock life's next chapter. The Sales Strategy and Enablement organization is the engine that pushes our business forward. Our team defines and implements strategic business plans to increase revenue. We believe in autonomy and moving quickly, so self-motivated, problem solvers who thrive in ambiguity, look no further!The Rentals Sales Team provides best-in-class advertising solutions and business consultation for Multi-Family partners. We are a team of fun, high-energy individuals committed to helping Zillow Group users make savvy decisions about buying, renting, owning, and selling homes. Specifically, the Multi-Family Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home. We provide creative technological solutions, strategic data, and excellent training and development to amplify our clients' growth as true partners in their business. Our team embodies the spirit of all our core values and plays a meaningful part in our organization's success. Come join us!
About the role
This role leads the Zillow Rentals Sales Operations team, focusing on strategic and analytical problem-solving. Responsibilities include being responsible for sales enablement, sales programs, Sales Operations, and enhancing team efficiency. As a key liaison with the sales head and cross-functional partners, this role is crucial in implementing our strategic vision. The Senior Manager of Sales Operations will guide a team in project management, sales enablement, and implementing key sales initiatives. Collaboration with business partners in product, operations, marketing, and talent development is critical to define GTM strategies and assess their success. The role, requiring a deep understanding of sales needs, reports to the Vice President of the Rentals Sales division.
Responsibilities include:
Sales Operations Leadership:
- Supervise the Sales Operations team, focusing on optimizing sales processes, tools, enablement, training, and strategies.
- Collaborate with senior leadership to align Sales Operations with overall business goals.
- Manage the development and implementation of sales technologies to enhance productivity.
- Conduct regular performance analyses to identify areas for improvement and drive strategic changes.
- Mentor and develop a team of Sales Operations professionals and program managers.
- Foster a collaborative environment that encourages innovation and continuous improvement.
Sales Program Management:
- Design and lead sales programs, ensuring they align with company objectives and sales targets.
- Coordinate with cross-functional teams to effectively launch and manage sales initiatives.
- Monitor and evaluate the effectiveness of sales programs, making adjustments as necessary.
- Provide guidance and support to the sales team in understanding and executing sales programs.
Strategic Planning and Reporting:
- Partner with the head of sales to develop and refine sales strategies and approaches.
- Prepare and present detailed reports on Sales Operations and program performance to leadership.
- Identify trends and insights from data to inform decision-making and strategy formulation.
Process Optimization and Efficiency:
- Implement and refine sales processes to improve efficiency and effectiveness.
- Ensure seamless integration of sales tools and technologies with daily operations.
- Lead efforts in streamlining CRM systems and other sales platforms for optimal performance.
Stakeholder Collaboration:
- Act as a liaison between sales, marketing, product, and other departments to ensure cohesive efforts.
- Gather feedback from sales teams to inform the development of new strategies and programs.
- Drive change management initiatives across the sales organization to adopt new processes and tools.
Who you are
- 10+ years of experience in sales, program, and project management, preferably in a B2B environment
- 5+ years of experience in leading teams of program managers, enablement managers, or Sales Operations
- Track record of delivering results while balancing competing priorities in a fast-paced environment.
- Experience managing and go-to-market deployment of large, sophisticated cross-functional initiatives.
- Experienced in writing sales content assets (news articles, one-pagers, SOPs) for sales audiences and facilitating deployment, including training
- Highly Proficient in varying project management platforms (Smartsheet) and content management standards. Preference to candidates with familiarity using Highspot content management platform
- Exceptional attention to detail, follow-through, and ability to anticipate downstream challenges.
- Outstanding communication, interpersonal, and presentation skills.
Transferable Skills
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
