Senior Manager, Risk Services Analytics & Intelligence

SUMMARY

Managing data analytics and intelligence project(s) from inception to implementation using a variety of methodologies. Maintains existing initiatives as assigned, managing to be established KPI’s. Accountable for project schedules, budgets, scope and associated communications documentation. Analyzes, communicates and manages risks that threaten critical success factors. Communicates extensively with business partners to facilitate desired outcomes and clarify expectations. Works closely with internal and external business partners to identify, develop and communicate key data and intelligence that will reduce losses and mitigate risk for clients and the jewelry industry.

WHY Jewelers Mutual: 

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve. 

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Scope

• Oversees multiple projects and maintains the successful execution of existing initiatives.
• Responsible for the daily activities of project teams comprised of both internal and external resources/vendors

Accountabilities

• Develops, executes and monitors project plans; revises project plans based on ongoing assessments to deliver project goals and objectives
• Identifies and communicates project milestones, tasks and risks to project teams and partners
• Makes recommendations to business and technology leadership and to broader project team to drive issue resolution
• Coordinates and facilitates project plan meetings and working sessions.
• Contributes to the delivery of excellence in quality and service levels
• Delivers upon KPI’s established for existing initiatives post-implementation, continuously monitoring performance and refining for optimal results.

Problem Solving & Analysis

• Recommends solutions based on established best practices
• Sees patterns and uses conceptual thinking to solve problems
• Work is more variable at this level; as such must consider multiple options to solve problems
• Has ability to identify processes that would result in reduced costs, increased efficiencies or closer alignment to company objectives

Decision Making / Autonomy

• Makes tactical decisions that are driven by the priorities of the project and that fall within defined procedures
• Issues not defined by best practices are escalated to senior team members or Management
• Mostly self-sufficient and capable of working with limited supervision

Communications / Interactions

• Communicates and collaborates with leader, project team and vendors on status issues and decisions
• Facilitates discussions regarding the project with the project team
• Creates and delivers presentations and communications to leader, project team and vendors

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities

Carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Bachelor's degree required
• Must have 10+ years of experience in a Loss Prevention discipline with a high focus on data analytics and analysis.
• Experience leading organizational change management preferred.
• Excellent verbal and written communication skills: ability to write status reports and business correspondence; ability to effectively present information to groups of internal and external project stakeholders, across all levels of the organization
• Proficiency in common Microsoft applications, including MS Office Suite, Visio, SharePoint and Outlook.
• Demonstrates thought leadership through innovative, creative, problem solving type thinking that arrives at actionable next steps that align with desired business outcomes
• Ability to interact professionally with diverse groups, executives, managers, and subject matter experts
• understanding of our technologies to be able to work with and understand our technical team, including but not limited to Guidewire, Salesforce, Ratabase, Approaches work in a structured, systematic way, organizing and prioritizing workload to meet demands of the team, department and organization
• Stays focused and manages time well in the face of distractions and interruptions
• Strong critical thinking and problem solving skills: ability to define problems, collect data, establish facts, draw valid conclusions and make recommendations
• Commitment to continuous building of personal professional knowledge
• Successfully engage in multiple initiatives simultaneously

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.