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Form of workThe Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Our continued growth has created an opportunity to join our L&D team as a Sr. Manager, Learning Experience.
Job Summary:
The Sr. Manager, Learning Experience for TAG University is part of the Learning & Development team and is responsible for coordinating all learning logistics in classroom and virtual formats, ensuring all of the logistics and administrative needs to support each learning before, during and after the session are assigned and completed on time and with high quality; ultimately ensuring an incredible experience for learners and facilitators.
The Sr. Manager is a proven leader who will partner closely with all L&D Teams, and key business partners including leaders across all TAG Brands to create and execute support for all learning programming. The Sr. Manager is a key contributor to delivering world class Learning Experiences. This role will bring to life our values and is a role model of our cultural pillars each day through everything they do.
The Sr. Manager leads our team of Specialists and Concierge, and manages the strategic deployment of them across all L&D programming within our TAG University in-person and virtual campuses. In addition, they provide direction, guidance and feedback to the team to ensure we optimize their performance and operate with high efficiency. This position is a key contributor in supporting the execution of our L&D strategy as well as our current priorities and projects as needed.
This person is a self-starter and can execute under minimal supervision. They must be exceptionally well organized, have strong problem solving and execution skills and operate with a customer service mindset. They should be a strong communicator and able to build and maintain a strong network of partnerships. They must be innovative, able to seek new ways of doing things, open to new ways of thinking, and demonstrate agility and professional presence in unfamiliar situations. This role will report to the Director, Learning Delivery and Experience. This role is based in our world-class learning facility located in Chicago, IL. Limited travel may be required.
Requirements/Qualifications:
• Education level: Bachelor's degree or equivalent work experience
• 7+ years of experience in corporate learning university/academy management and/or similar experience with learning delivery/facilitation support
• Minimum of 3+ years leading a team of L&D or program support professionals
• Excellent organization skills and proven ability to complete tasks on time, on budget and with high quality.
• Add: Advanced time management skills, ability to multi-task, flex, think on your feet and perform effectively under time constraints
• Add: Advanced program and project management skills
• Excellent verbal and written communication skills
• Strong composure and ability to stay present under stress, comfortable with ambiguity.
• Supports evaluation and measurement of programs and implements improvements as needed.
• Lead a team of Specialists; providing direction, coaching and support to optimize the performance and potential of each team member.
• Consults and liaises with other members of the L&D organization.
• Team player, highly motivated self-starter even under stressful conditions
• Supports team toward achieving department goals and priorities.
• Ability to work with multiple internal and external customers, subject matter experts, stakeholders, and brand leaders.
• Strong influence and advocate for the best learner experience
• Advanced problem solving and decision-making skills.
• Highly proficient with Outlook, Word, Excel PowerPoint, Teams, Zoom, Classroom Studio, and high learning agility for new and emerging technologies
• Serves as a TAG University ambassador for owners, doctors, and all learners.
• Authentic and with a high degree of integrity
• Demonstrates self-awareness and flexibility, open and responsive to feedback.
Pay range: $103,500 - $122,000 DOE + 15% Bonus
