Senior Manager Insights & Analytics

Job Description

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

Fully Remote Position:

This position is considered to be Fully Remote and work is done from another location outside of Phoenix Home Office (within the United States). Associates that are considered to be Fully Remote do not have a work space at Phoenix Home Office and can expect to be asked to travel to Phoenix Home Office several times a year [or more], based on business needs and in partnership with leadership. Associates that are considered to be Fully Remote will acknowledge the “Remote Work Agreement” upon hire.  

ABOUT THE SENIOR MANAGER INSIGHTS & ANALYTICS

The Insights & Analytics Team consists of highly business-oriented strategy and analytics professionals that use data to guide business partners in decision making and strategy development to deliver top- and bottom-line growth for the company.  As part of the customer experience group, our focus is on loyalty, personalization, digital and services, but we operate throughout the business.

This is a high-visibility, broad-ranged role with regular access to senior leadership and with an opportunity for disproportionate impact to the business. The team has a passion for understanding and driving customer behavior through a combination of data, advanced statistics, machine learning models and experimentation.  As the leader of the Insights and Analytics team, the position evangelizes the value of analytics and data among peers and stakeholders and invests significant time learning the business, building trust, and understanding the challenges of each function.

Reporting to the Director of Data and Analytics, the Sr Manager of Insights and Analytics will:

• Serve as the bridge between data and actionable insights, connecting the dots to drive efficiency and revenue growth. This role requires strong autonomy, collaboration with cross-functional teams, and a deep understanding of the retail industry and our pet parents.
• Own pet parent behavior analyses and KPIs, both ongoing and as ad hoc: query data run analyses, develop insights, build actionable stories.
• Work in partnership with the Test and Learn, and Data Science teams to provide end to end data driven solutions to challenges facing our business partners.
• Develop robust analytical, communication, presentation, and technical skills on the insights and analytics team. Helping team members upskill while delivering best in class data solutions. 

QUALIFICATIONS AND SKILLS

• Ability to get procure and manipulate large-scale, complex data from a variety of systems (Snowflake, DataBricks, Medalia, on prem, web tool, etc.), experience reshaping data to ensure it is in right structure for analysis, filtering and removal of outliers. Demonstrated experience with cloud tech for data and analytics solutions (Google Cloud)
• Strategic thinker, deeply curious and passionate about leveraging data to answer complex business questions.
• Ability to work collaboratively and constructively with leaders and team members across the business to execute and deliver against analytical projects.
• Flexible mindset, and ability to contribute to multiple work streams, with fluid and evolving prioritization
• A self-starter with the ability to manage own workflow with support from the rest of the team
• Ability to handle and maintain the confidentiality of highly sensitive information
• Effective communication skills, with a particular focus on the ability to:
• Translate complex or highly technical concepts in ways that make them easily understood by leaders and team members
• Efficiently get to “client-ready” output for direct manager and other leaders

• Must be excited to research and learn new techniques to augment current tools and methodologies.

EDUCATION AND EXPERIENCE

• This position requires a bachelor’s degree or equivalent in Data Science, Data Analytics, Information Management Systems, or a related field
• Previous experience with SQL, Python, Snowflake and DataBricks.
• Must also have 2 years of related, professional experience in an analytical role.
• Experience performing decision science and/or analytics in a retail setting is ideal.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.