Senior Manager, Hr Operational Excellence

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

If you have a passion for Operational Excellence, a drive for continuous process improvement, and experience working with technology, this role may be a perfect fit for you. We are a Global People Operations team focused on transforming the way we work in the HR team globally.

What this role is:

If you think there is always room for improvement, this is the perfect role for you. In this role, you will work together with all the HR functions and regions around the world to simplify, streamline, and automate our HR processes with the goal of creating an agile and resilient infrastructure, while ensuring to provide an excellent employee experience. You will work across geographies and HR functions to identify opportunities for harmonization, suggest ways to simplify our processes, and define best practices. You will lead global projects and initiatives to reinforce HR Operational Excellence.

What this role isn’t:

This role is not and administrative role, this is a builder role. This is not just about processes but is about creating opportunities for the global HR team to deliver an outstanding level of service. This is not a role where you will be limiting HR capabilities, but you will be building them. You will suggest, create, and drive initiatives, collaborate with many stakeholders as you help to ensure that our HR team have optimized ways of working and collaborating.

What you’ll bring to the table:

You are a proactive team player with a global mindset. You have experience analyzing, simplifying and building agile processes and workflows. You know HR best practices and are up to date with the latest trends. You have a background in consulting and have a bias for efficiency and Operational Excellence. You have experience working on projects involving systems implementation or the creation of service models company wide.

Some details about what you will do:

Minimum Requirements:

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

More details about our company benefits can be found at the following link:

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.