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American Express Travel & Lifestyle Services (TLS) is one of the largest multi-channel consumer travel agencies in the world. TLS is responsible for delivering premium travel and lifestyle services to Card Members through a network of over 6,000 global travel advisors in 23 markets around the world.
The Travel & Lifestyle Services business provides exclusive access to best-in-class travel and lifestyle programs and benefits, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel.
TLS set the standard for luxury hotel programs through our Fine Hotels + Resorts (FHR) and The Hotel Collection (THC) programs, and we have been innovating and evolving our programs, benefits, and offerings ever since to drive value for our customers and deepen their relationship with the American Express brand. In partnership with 1000+ best-in-class travel suppliers, TLS delivers unparalleled travel benefits to premium card members; optimizing the delivery of products and services through different channels, including our customer contact centers, market specific travel websites and evolving digital solutions.
Our luxury hotel programs, FHR & THC, are managed out of a central, faced paced partnerships team and this Senior Manager will play an essential role on the team, serving as the Account Manager for several strategic accounts and will be responsible for driving program growth through partner engagement.
Key Responsibilities:
- Manage a portfolio of accounts by driving growth opportunities and managing day-to-day Account Management responsibilities (eg. addressing Card Member complaints, managing partner escalations, negotiating contracts, selling sponsorships, and partnering with Operations Analysts to support operational issues like property rate loading and property presentment.
- Drive partner engagement through relationship management, account reviews and identification of strategic opportunities to grow FHR & THC partner sales through business development, marketing, and agent engagement
- Drive incremental Card Member benefits by selling partners on TLS value and supporting program updates and changes
- Collaborate across the enterprise with Membership Rewards, Strategic Partnerships, Premium Card Products, Co-Brand, Global Merchant Services, etc. to identify opportunities to drive growth
- Support the lodging program team through annual program cycles, including but not limited to hotel contracting
- Participate in annual hotel selections and sell-ins, including:
o Reviewing existing program hotels to determine if they are meeting program standards
o Researching markets to help assess new program applicants
o Taking pitch meetings from applicant properties and proactively selling in lodging programs to desired target properties
- Support team through projects driving efficiency and innovation
- This position oversees one direct report
Minimum Qualifications:
Exceptional communicator, with the ability to influence and drive decisions with external partners and across the enterprise- Strong personal presence with the ability to confidently present to leadership at all levels
- Strong strategic thinker with growth mindset that can pull in multiple viewpoints to ensure we serve our Card Members, partners and the business
- Ability to work in a fast-paced environment with a keen ability to prioritize initiatives
- A solid understanding and passion for the luxury and travel industries
- A collaborative team player with a can-do attitude and sense of humor
- 3+ years partner management and/or hospitality experience
- This role is hybrid and based in New York City
Salary Range: $90,000 to $165,000 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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