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Form of workAbout Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Transport OpsEng (GTOE) team provides the top tier of support for the Transport devices supporting our worldwide services across all Lumen networks. The team also provides technical leadership of key network migration, maintenance, and upgrade activities. The team has broad ownership of the quality of the service we deliver to our customers, and as part of that has deep knowledge of optical and electrical transport technology and the vendors and platforms that form the Lumen network. The GTOE Eng team is responsible for ensuring that our 24x7 NOC surveillance team has all the information and capabilities it needs to perform their role. The GTOE team is engaged to resolve those troubles that the NOC needs assistance on. The GTOE team is also supporting our organizational Transformation objectives by becoming the source of an increasing number of NetDevOps engineers who generate impactful automations to improve operational efficiency and network reliability
Tempe, AZ - Winter Park, FL - St. Paul, MN - Tulsa, OK - Norcross, GA - Broomfield, CO
The Senior Manager Customer and Network Transformation will be the leader of this team and will build and strengthen the core technical support functions of the team but also drive innovation in process, tools, and technology to allow the team to devote a decreasing fraction of time to reactive actions and an increasing fraction of time on proactive actions to anticipate and prevent problems. The Senior Manager will lead and coach his team members and ensure that the team's processes are suitable to maintain the highest level of efficiency and network reliability. The Senior Manager will be a key interface to the NOC, Repair, Planning, A&E, Product, Spares, IT, and Delivery teams. Another key role for the Senior Manager will be managing technical and quality issues with vendors.
Required skills:
Strong professional experience and a proven understanding of optical and electrical transport technology
Demonstrated knowledge of network management principles
Familiarity with network automations and software development methodologies
Ability to handle many simultaneous tasks, demonstrate a sense of urgency and ownership to drive issues to completion
Exceptional facilitation skills; must be able to lead and demonstrate value add programs related to complex project execution
Outstanding organizational, communication, interpersonal, relationship-building skills conducive to collaboration at all levels
Excellent analytical and management skills
Proficient in Microsoft Office Suite or related software.
Education or Equivalent Experience:
Must have at least 5 years in technology-related business experience
Bachelor's degree in Engineering, Computer Science, Business Administration, or related discipline with an information technology focus or equivalent experience
Requisition #: 325240
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EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
100440
223680
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
100440
223680
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
