Senior Manager, Customer Experience Software Engineering

Role Description

The Dash team is looking for an Engineering Manager to drive our Growth work as we find Product-Market Fit (PMF). Dash is a new product consisting of Universal Search, assisting knowledge workers to find content across their myriad of web apps, and an Organize layer that helps users manage their working set, focusing on work streams that are most relevant, and easily keeping on top of what matters most. The Growth team is rapidly exploring how to acquire users, help them onboard (setup), activate (form a habit), and engage with the product to drive retention. In this role, you'll lead a team of 5 - 7 engineers, working closely with your direct reports, product managers, designers, QA engineers, and other engineering teams, including the marketing tech stack(analytic tools, measurement, cro, adtech, etc.). Our team culture rewards a bias for action, engineering partnership in defining the product, and discipline in how we develop. You’ll thrive in our team if you love chasing impact, working through ambiguity, and developing a culture of innovation.

Responsibilities

• Lead and develop a high-performing team of engineers, fostering high individual agency, and driving impactful outcomes.

• Shape and advance the future of Dash, driving Growth, PMF, product monetization and revenue generation for Dropbox.

• Exceptional ability to balance rapid experimentation towards finding PMF whilst partnering with other engineering teams on longer-term product needs.

• Utilize data and insights to make informed decisions that significantly impact the company.

• Foster operational excellence, streamline processes, and eliminate redundancies to ensure team agility.

• Cultivate a collaborative culture within the team that embodies Dropbox's values.

• Contribute to the formulation of technical and product strategies.

Requirements

• BS, MS, or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience.

• 7+ years of Software Engineering experience, with at least 3+ years in direct management roles.

• Experience as a software developer, specializing on growth engineering, and web, mobile web, and/or desktop experiences.

• Exceptional analytical capabilities to optimize solutions in complex and dynamic environments.

• Ability to mentor and guide team members to maximize their impact.

Preferred Qualifications

• Using experimentation, including A/B experimentation to validate hypotheses

• Excellent cross-functional collaboration

• Growth mindset with high agency thinking

Total Rewards