Senior Mako Product Specialist

Why join Stryker?

Clinical and Technical Expertise:

• Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
• Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
• Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning. Lead set up of CT sites as necessary.
• Troubleshoot and solve technical issues related to the robot independently. Serve as team’s local point of contact for clinical and technical questions.
• Share knowledge of Stryker implants and instrumentation and provide value through mastery of the robot and its different robotic arm applications.
• Serve as established “go-to” for all case coverage types (robotic and manual).
• Handle complex technical and clinical cases and run robot with new sites and surgeons.  
• Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
• Complete Stryker Learning Management System (SLMS) assignments on an ongoing timely basis.

Account and Territory Management:

• Own day to day coordination of accounts and necessary tasks to support scheduled robotic procedures. Support manual case coverage and/or cases outside of assigned territory when necessary.
• Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons prior to scheduled surgeries.
• Ensure consistent time management between case preparation and case coverage to limit case delays.
• Demonstrate established knowledge of hospital and account preferences to meet or exceed customer expectations.
• Resolve customer issues or complaints in a timely manner. Take initiative for process improvement at accounts.
• Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Complete and oversee all necessary account administration duties (e.g. Case Tracker daily updates, PER process – Product Experience Report, RMA process – Return Material Authorization, case billing and closure). Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Act as regional subject matter expert and collaborate with cross-functional partners to deliver local and national labs.
• Build collaborative relationships with internal sales team members to achieve business objectives. Champion account and territory partnership through effective internal and external networks.
• Support the execution of the sales plan to grow product utilization and increase volume with current and potential surgeons.

Functional Leadership:

• Take action to improve organizational culture, processes, products or services; encourage others to achieve best practice approaches.
• Onboard, coach and mentor team members through new hire training, shadowing and certification processes.
• Oversee supervised cases in certification process and assume responsibility for quality checks and sign-off process.
• Identify gaps or recurring trends in team knowledge base. Lead team training sessions to enhance skillsets and consistency.
• Provide on-going mentorship and coaching to team members on account and territory management.
• Help others move toward higher levels of performance; clarify team direction and smooth the process of change.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.