Senior Level Customer Service Rep

Work Hours: 8:00 AM – 5:00 PM, Monday through Friday. No evenings, weekends, or holidays.

MFO employees get:

• Vacation and Personal Time
• 7 paid holidays each year
• Company Paid Health Insurance, Life Insurance and Long-term Disability Insurance
• Options for Dental, Vision, Additional Life, Short-term Disability Insurance and AFLAC products
• A fun work environment, i.e. staff lunches, holiday celebrations, contests, charity involvement, etc.
• Healthy Work/Life Balance
• Anniversary Bonus
• Paid time off between Christmas Eve and New Years Day to spend time with our families

Responsibilities and Duties

• Answer incoming customer calls and respond to emails
• Document all calls, emails and tasks in client record
• Assist with any client issues that arise while upholding company policy
• Process contracts to ensure accuracy and completion
• Ability to understand and explain the contract terms/conditions thoroughly
• Monitor online calls to ensure the call is completed with no disturbance
• May need to work company events outside of office location
• Assist with other departmental tasks when needed
• Process client orders
• Cross-train in other areas as needed

Qualifications and Skills

• 5+ year previous Customer Service experience, preferable phone support
• Excellent data entry skills
• Ability to maintain high level of detail and accuracy
• Strong interpersonal and Customer Service skills in a professional setting
• Excellent oral and written communication skills
• Proficient computer skills, including Word, Excel and Outlook
• Ability to maintain a high energy level, treating each customer as they are your only priority
• Ability to multi-task and efficiently manage time
• Ability to be persuasive with clients while keeping customer satisfaction as a guiding factor
• Must be a self-starter and maintain professionalism at all times

Preferred Qualities

• Team Player
• Pleasant and clear phone voice
• Reliable transportation
• Punctual and reliable
• Professional attire

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person