Senior Learning & Development Administrator

Salary: $78,000 - 90,000/year

Position Description:

The Senior Learning & Development Administrator (Sr. L&D Administrator) directly supports the L&D Manager and is responsible for overseeing the implementation, administration, and evaluation of Morley’s training programs and initiatives. This role involves collaboration with various departments to identify training needs, administration of training activities, management of our learning management system (LMS), and analysis of training data. The Sr. L&D Administrator plays a vital role in supporting organizational goals by facilitating L&D opportunities for employees while leveraging systems and data to ultimately drive program effectiveness and efficiency.

 

Essential Duties and Responsibilities

System Administration & Technology

• Defining LMS user roles and permissions for people in the organization (L&D team in particular)
• Publishing learning items in the catalog and -maintenance of the catalog (versioning, archiving, making corrections etc.)
• Creating custom role-based training schedules and certifications, upon request from L&D or the business
• Maintenance activities within the LMS platform
• Sending company-wide messages in the portal itself and updating or publishing dedicated sites as needed
• Contribute with LMS-relevant information when asked or when the need arises (Including technical or usability troubleshooting)
• Support teams with LMS or other technology implementations (including training others on how to use the platforms – both at onboarding and on an ongoing basis)
• Maintenance of employee training records, including making manual changes where the technology does not allow automated status updates
• Unlocking approval workflows where appropriate (reminders to requester or approver to perform the necessary action) and inform of implications in case of approval rejection

 

Data/ Data Analysis & Reporting

• Provide accurate and timely reports on LMS utilization, functioning, catalog, users etc. (not including here specific L&D reporting)
• Generating L&D reports for various stakeholders; attendance, feedback, adoption, utilization, completion, compliance, satisfaction, various other KPIs defied within L&D or by the business
• Gather and analyze data to support program development and to determine the efficacy of learning and development programs; and 
• Generate aesthetically appealing dashboards as needed
• Maintain ongoing awareness with latest trends in data manipulation and display (programs, dashboards, etc.)
  

Program Administration

• Booking of external activities or external vendors providing internal training, which also includes support with researching the appropriate venue or trainer/s vendor
• Handling inquiries about specific L&D initiatives coming from learners, trainers, other business stakeholders and redirecting when appropriate
• Direct oversight and administration of state Employment Training Panel (ETP) and third-party partnership with administrator Custom Corporate Communications (CCC)
• Support to key companywide programs including but not limited to e-learning initiatives, Operational Excellence (OPX), Emerging Leader Program (ELP), and compliance or ethics training
  

General Administration/Coordination & Communication

• Pre-event administration and support, including sending out invitations, joining instructions, making changes to events, informing relevant parties of particular requirements or asking for specific needs, securing training delivery resources (trainer, room, materials etc.), support external vendors with orientation and process needs (sometimes preparing the venue)
• Post event administration, including sending feedback requests, gathering feedback responses and creating reports, issuing attendance certificates, providing post-course learner support, collecting trainer feedback and attendance sheets
• Catalog administration and (sometimes) website administration (creating, updating, archiving or cancelling items)
• Managing course waitlists and training requests (either individual or coming from the Training Needs Analysis or Performance Management, Individual Development Plan (IDP) processes)
• Cost tracking, invoice management, keeping a financial audit trail and reporting on financial metrics (like budget consumption for example)
• Assisting with marketing and publicity of courses or events (internal and external)
• Uploading and maintaining content onto company L&D websites or portals
• Assisting with internal or external social media marketing campaigns for various L&D initiatives and generating effectiveness tracking reports as needed
• Developing communications to employees and managers
• Successfully managing relationships with clients and stakeholders

 

Other Job Functions: 

• Dependability, is consistently at work on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Perform other related tasks as assigned, some of which may become essential to the position
   

Supervisory Requirements:

• No supervisory responsibilities at this time

Interactions: 

• P&C department
• Internal customers (e. employees)
• Key department heads and stakeholders
• Third party vendors
  

Requirements 

Education/Training: 

• Bachelor's degree or equivalent in a related field

 

Experience Required: 

• Minimum 3 years’ experience as an L&D Administrator or equivalent role
• Experience in AEC industry a plus

Knowledge, Skills, and Abilities (KSA's): 

• Experience in the administration of training programs
• Experience in the administration of a learning management system
• Excellent interpersonal and communication skills
• Strong customer service skills
• Exceptional ability to be organized and detail-oriented
• Demonstrate accuracy and thoroughness and monitors own work to ensure quality
• Demonstrate ability to work successfully in a fast-paced high-volume team environment
• Present numerical data effectively and be able to read and interpret written information
• Ability to prioritize and plan work activities and use time efficiently
• Competency in Microsoft Office applications; strong knowledge of PPT, Excel, SharePoint, Outlook, and Teams required
• Experience with Canva, Venngage or similar programs
• Must be a curious problem-solver and passionate about research
  

Physical Demands: 

• Ability to sit or stand for extended periods of time
• Intermittent walking to gain access to work areas
• Finger dexterity sufficient to use a computer and to complete paperwork activities
• Vision sufficient to use a computer, to read written materials and to complete paperwork activities
• Hearing sufficient to communicate with individuals by telephone and in person
• Ability to lift up to 25 pounds
   

Work Environment:        

• Office setting with quiet to moderate noise levels in temperature-controlled environment
• Works in other areas at the facility as needed to include regular jobsite visits

 

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.