Senior Integration Service Consultant

ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.

The company was founded in the USA in 1949, and in Europe has been present for over thirty years.

ADP’s Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and client service for HCM to payroll integration solutions.

YOUR ROLE

As Global Integration Service Consultant you provide technical support and system maintenance activities to global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo).

This role is right for you if you enjoy assisting customers with technical questions, you know how to troubleshoot and find solutions - thereby helping them to use our solutions effectively.

Technical tasks:

• Monitor system integration errors and proactively support clients in order to resolve issues in a timely manner.
• Responsible for client system maintenance on global/regional level: make configuration system changes for all countries within scope.

• Set up complex tickets of global/regional scope in our service tool (Siebel), following the design and input from the Global Integration Architect (GIA).
• Create test cases and cooperate with GTT (Global Testing Team) in regression testing for monthly feature packs; coordinate testing in your region.
• Keep client specific documentation up to date.
• Receive training and knowledge on new integration features released by the ADP product team as well as features released by the HCM System provider (SuccessFactors / Workday / Oracle).

Client-facing responsibilities

• Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality.
• Participate in transition process from implementation to ongoing service.
• Help define the cross functional service scope, responsibilities, and a delivery list with your client.
• Take ownership of regular review of all open global/regional tickets and provide regular updates to the GIA. Handle escalations with appropriate complaint handling procedures.
• Address recurring or unresolved problems faced by the client, provide analysis, and propose solutions, involve product management where necessary and manage the configuration, test and release of the solution to the client’s satisfaction.
• Support other activities such as user training delivery

Internal collaboration

In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.

• Closely co-operate with Global Integration Architect (GIA) on global process alignment.
• Coordinate the creation and update internal technical communication across the regions with local application support teams.
• Support the GIA in estimating effort and cost for Customer Change Requests (CCR) and regional or global implementation activities.
• Act as a single point of client services contact for any internal technical discussions.

WHAT WE OFFER

• Integration in a team of experienced professionals where you can show your skills, learn and grow in your career.
• Structured onboarding and training curriculum and buddy system to give you a smooth start.
• Flexible working hours and hybrid work schedule (office/home).
• A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll services.

Requirements: 

• Minimum 4 years of experience with SAP, Payroll, or HCM Integrations required. 
• Perfect understanding and practice of global HCM processing procedures including global payroll solutions (previous SAP/SF/ORACLE/WORKDAY experience needed).
• Experience with ticketing systems or client relationship management tools, (ex. Siebel).
• Excellent verbal and written communication skills.
• Good analytical skills. 
• Superb attention to detail and client service orientation. 
• Strong initiative and enthusiasm for solving technical support questions.
• Proficiency with practice of HR processing procedures.
• Ability to work in a team environment.

• Knowledge of HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plus. 
• Knowledge of system integration components (API’s, SFTP, middleware, databases, backend, frontend applications) is a plus.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.