Senior Incident Manager

Position Description

The position: In this position, you will manage and coordinate more complex and/or escalated incidents including, but not limited to, technical and business security incidents. This means contributing to the root cause analysis process, considering business impacts, privacy aspects and legal consequences of incidents, organizing consultations with stakeholders, managing stakeholder communication at all levels in the organization and in some cases directly with clients. Additionally, you will be responsible for developing, analyzing and delivering incident reports and metrics.

 

• Are you inspired by dynamically engaging with an international, wide range of business functions, levels and processes? 
• Are you analytic, flexible, energized by accelerated action, compliance and process improvement focused?

 

Well, this may be the role for you.

 

Position in the organization: The Business Security Incident Manager is a member of the Business Incident Response Team (BSIRT) within ADP’s Global Security Organization (GSO).

 

RESPONSIBILITIES

The Business Security Incident Manager will act as a single point of contact in the Business Security Incident Response Team (BSIRT) during a reported incident and will work with the following teams: business unit management and Incident Response Teams, ADP Global Security Organization (GSO), Communications and Privacy and Legal teams to drive and ensure execution of activities within the framework of the business incident response process. 

 

The Business Security Incident Manager will need to work within the BSIRT framework and assist in making decisions based on established ADP security and privacy policies and standards with respect to incident reporting, internal escalations and internal notifications, as well as maintain, review and update the Incident Response Procedures (Playbooks/SOPs). 

 

The duties performed by the Business Security Incident Manager are instrumental in assisting ADP’s business units with meeting client service level agreements, contractual and regulatory obligations. The Business Security Incident Manager interacts extensively with, and provides consultative support and training/exercising to, a wide range of ADP associates and management on incident procedures.

 

The Business Security Incident Manager will maintain a strong working relationship with the business, products, services, IT, and GSO groups to partner in the execution of incident response activities, root cause determination and identification of applicable remedial actions. The expectation is that the Business Security Incident Manager is able to fulfill the following functions effectively and timely, at times with discretion but always with high-quality. The execution of these functions is critical to client retention, client relationship and ADP’s brand. 

 

 

PREFERRED QUALIFICATIONS TO SUCCEED IN THIS ROLE:

• A Bachelor's degree or equivalent;
• 5 years of Security, Risk, Compliance or operational and business experience;
• A background in financial services, HR/payroll, business process outsourcing;
• Significant experience and affinity with Business Process Improvement principles and practices;
• Fluent in English.

 

WHAT YOU'LL DO:

Here's what you can expect on a typical day

• You will manage an escalated incidents from start to closure:
  • You will bring together the right people across functions and countries to ensure that an incident is handled adequately.
  • You will act as a liaison between the local business and internal privacy, IT, legal and security functions.
  • You will ensure that senior management is aware of both risks and incidents and keep them updated about developing situations.
  • You will work with multiple stakeholders on applicable internal and client communications.
• You will act as an advisor, trainer, and governor of a community of non-GSO security champions and stakeholders in the business units.
  

 

 

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

 

• Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgement and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

 

 

What are you waiting for?  Apply today!

 

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY (ADA version: https://youtu.be/IQjUCA8SOoA )

 
 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Can role be virtual?No