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SalaryHighlights:
- Location: Remote in North America
- Base Salary: $110,000 - $130,000
- OTE: $140,000 - $160,000
- Generous stock options
About Fundraise Up
Fundraise Up is a rapidly growing financial technology company headquartered in Brooklyn, NY, that provides online fundraising software to enterprise nonprofits. Fundraise Up's AI-powered platform is leveraged by trusted organizations like UNICEF USA, American Heart Association, Partners In Health, and Stand Up to Cancer, to double their recurring donor acquisition rates and increase overall digital donation revenue by two times.
About the Role
We are looking to hire an experienced Senior Implementation Engineer to work alongside our passionate Sales and Customer Success teams. As a Senior Implementation Engineer, you will be responsible for onboarding and presales activities, including technical software demonstrations, responding to RFPs/RFIs, creating proposals on how to overcome technical problems, creating customized solutions that meet the client's needs, project managing a new clients' onboarding process, conducting A/B Tests and providing best practices in order to help the client generate more revenue.
To ensure success as a Senior Implementation Engineer, you should have deep knowledge of web/marketing systems, CRMs, analytics, data, compliance, and integration, with strong communicative and consultative skills to interact across client departments. The role requires creating custom solutions to enhance onboarding and demands problem-solving, self-sufficiency, organization, and motivation, suitable for a dynamic startup setting.
Key Responsibilities
- Actively engage in presales and onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients.
- Design, architect, and implement effective solutions that meet the unique needs and challenges of nonprofit organizations.
- Work closely with Sales and Customer Success teams to develop strategies to drive revenue growth.
- Collaborate with Product teams to ensure customer feedback is incorporated into product development.
- Work closely with other teams, such as Customer Success, Sales, Product, and Support, to ensure alignment and successful execution of projects.
- Develop and maintain relationships with key customer stakeholders, including C-level executives.
- Ability to manage high-stress situations and work under pressure to deliver results, juggling many active implementations simultaneously.
- Respond to RFPs.
- Lead A/B Tests for customers working with our Analytics team.
Skills and Qualifications
- Bachelor's or Master's degree or equivalent experience.
- 5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SAAS companies.
- Ideal candidates will possess expertise in one or more of the following areas: project management, fundraising, consulting, solutions implementations, or nonprofit tech stack migration, with a proven track record of success.
- Strong technical skills with experience in web infrastructure, web analytics, and data management.
- Salesforce, Hubspot, and other Integration experience.
- Experience with front-end website development (HTML/CSS/JS).
- Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders.
- Proven ability to develop and maintain relationships with customers and internal stakeholders.
- Ability to work in a fast-paced, hyper-growth, and dynamic environment.
- Strong problem-solving skills, with the ability to solve complex technical problems creatively.
Bonus Points
- Start-up experience.
- Salesforce development.
- Nonprofit or eCommerce experience.
- Experience working with International (preferably Eastern European) product and back-end teams is a plus.
What We Offer
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
- Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family
- 401(k) plan with company match
- FSA Spending Account
- 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
- 4 weeks paid parental leave
- 15 days Paid Time Off (PTO)
- 7 company holidays + 3 floating holidays for personal use
- 5 sick days
- Remote and hybrid working arrangements
