Senior Help Desk Administrator

We are hiring a Senior Help Desk Administrator in Sterling, Massachusetts. This is your chance to join a dynamic company that strives to provide a workplace where employees feel empowered, valued, stimulated, and connected to the business. So, we’d love for you to explore our opportunities!

ANDERSON POWER PRODUCTS®, a wholly owned subsidiary of IDEAL INDUSTRIES, Inc., is an industry leader in the design and manufacture of electrical power connectors. Anderson Power Products partners with leading edge companies to create innovative connector designs that leverage contact technology and high power expertise to provide superior value to the power electronics industry. Applications include leading edge technology and next generation power requirements in industries such as alternate energy (wind, solar, fuel cell), datacenter and server power supply design and electrical distribution, electric vehicles, LED lighting, and battery charging.

IDEAL INDUSTRIES, INC. is a global, growing multi-national corporation creating some of the world’s most innovative technology. Our products have been instrumental in helping mankind reach from the South Pole to the Moon by serving technicians and trade professionals across a wide range of industries, from electrical to construction to aerospace to automotive. Yet, at the heart of all of this, we are a family business. This unique balance makes us unlike any other company. It allows us to plan in generations, not quarters. It gives us the patience to let industry-transforming innovations come to fruition. And the ability to invest in our communities, bringing jobs and capital to the places we live.

The Senior Help Desk Administrator will primarily focus on Help Desk and datacenter operations, imaging workstations, and provisioning and training new users. This position is the point person for phone system and telecommunications management and managing the network and server infrastructure.  Position supports all in house Website Support and is the corporate point of contact for the Digital Center of Excellence.

• Design, develop, and support Company intranet software based on business requirements.
• Occasionally work closely with the Marketing department in the management of the Company’s digital presence through website and intranet updates.
• Lead troubleshooting efforts for computer, printer, handheld computer and server hardware and software.
• Help fulfill support requests from a wide variety of issues.
• Desktop installation and support for Windows 11, 10 and Mac OS X business unit users.
• Lead provisioning accounts for and training new employees.
• Manage and maintain backups of the Company’s digital assets.
• Effectively communicate issues to the business leaders and make recommendations to resolve them.
• Work outside normal working hours for special projects, critical outages, and support of international locations.
• Ensure security and efficiency of IT infrastructure.
• Monitor system performance and troubleshooting issues

• Bachelor’s Degree in Computer Science (AND) three or more years of relevant experience.
• Proficient technical knowledge of Windows 11 and 10 workstation operating systems.
• Proficient technical knowledge of Windows 2012, 2016 and 2019 Server operating systems
• Working knowledge of iOS operating systems.
• Working knowledge of VMWare virtual computing and VCenter.
• Working knowledge of how to use API is desirable.
• Working knowledge of Python and PHP is desirable.
• A working understanding of computer networking.
• Experience with MS Office products (Word, Excel, Outlook).
• Strong organizational skills, ability to track multiple issues.
• Strong communication skills (verbal and written).
• Ability to work independently and as part of a team.
• Must be able to lift, push, pull up to 40 lbs. with or without reasonable accommodation.

BENEFITS

• Family-Owned Company
• 401K with Company Match
• Pension Plan
• Healthy Lifestyle Incentives
• DAY ONE Medical/Dental/Vision Insurance
• Generous Paid Vacation Time
• Paid Holidays
• 2 Paid Volunteer Days Annually
• Hybrid Work Environment
• Quarterly Company Events
• Education Enhancement Opportunities
• 10 Weeks Paid Parental Leave