Senior Experience Designer

Gentis Solutions is seeking a Senior Experience Designer to join our team. This contract-to-hire position is with one of our Fortune 50 clients interested in full-time flex/remote consultants. The ideal candidates will have the required skills listed below and will be eligible and open to being hired by our client at the end of the project's duration. This position works alongside an existing team and leverages enterprise-level technologies and processes. If you would like to work at a company that has been recognized for its diversity and inclusion, its work to drive positive social change, and as an environmental leader, make sure you apply below.

Requirements

• 5+ years of experience in service design or a related role such as user experience design or user research
• Exceptional communication, facilitation, and presentation skills with demonstrated ability to lead and innovate across teams and organizations
• Experience facilitating design thinking sessions that provide creative, actionable, and successful results
• Portfolio that demonstrates strong capabilities related to Service Design, Discovery, and Usability
• Qualifications in User Experience (UX), Human Computer Interaction (HCI), Service and Process Design, or a related field

Typical Duties

• Support business requirements and champion the users needs, goals, and expectations through data-driven design decisions supported by Agile methodologies in a product-led organization
• Conduct user research on digital products and in physical environments to determine how changes in technology or experience Design can optimize processes and result in improved human-centered solutions
• Lead Design activities, such as the creation of Service Blueprints, to articulate how the front end and back end intersect with associate and customer needs
• Manage complex Discovery efforts and facilitate individual discovery sessions based on the principles of Design Thinking
• Partner with product management, technologists, and business stakeholders to develop insight-driven strategies that evolve our services and technologies to better serve our associates and ultimately our customers
• Apply empathy, collaboration, and curiosity to transform complex journeys and processes into seamless, innovative human experiences that can be easily communicated to stakeholders, leadership, and development teams