Ironcore, a growing managed and hosted technology services company is looking for a Senior Engineer to join the team. This position will be responsible for the technical management and support of our managed/hosted customers and infrastructure.
Senior engineer duties and responsibilities:
- Assist customers with complex technical needs and planning.
- Create, document, and escalate issues and problems according to company standards.
- Monitor assigned tickets and tasks and provide service or escalation as necessary.
- Provide support for escalated help desk tickets.
- Provide server and workstation support.
- Deliver technical customer support over remote connections.
- Perform remote scheduled maintenance.
Requirements:
Technical Skills
- Microsoft 365
- Microsoft Teams
- Microsoft Azure AD
- Basic understanding of networking, routers, DNS, and firewalls.
Soft Skills:
- Strong written and excellent verbal communication skills.
- Pleasant and professional demeanor in all client and internal communications.
- Ability to multi-task.
- Intellectually resourceful with sound judgment and effective decision-making abilities.
- Independent worker and able to work effectively on daily tasks without direct supervision.
- Strong organization skills and ability to operate efficiently throughout daily tasks.
- Works well with clients at all levels, from executive to IT to end user.
Education and Experience:
- 5+ years of relevant experience in supporting complex networks and/or providing technical support.
- Microsoft 365 and Azure Certifications preferred.
- Current or former employment at an MSP a very strong plus.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Compensation package:
- Bonus opportunities
Experience level:
- 5 years
Schedule:
- 8 hour shift
- On call
Application Question(s):
- Are you willing to undergo background and credit checks?
Experience:
- managed service provider (MSP): 5 years (Preferred)
- Microsoft 365: 2 years (Preferred)
Work Location: Remote