Company

IroncoreSee more

addressAddressRemote
type Form of workFull-time
salary Salary$65,000 - $80,000 a year
CategoryInformation Technology

Job description

Ironcore, a growing managed and hosted technology services company is looking for a Senior Engineer to join the team. This position will be responsible for the technical management and support of our managed/hosted customers and infrastructure.

Senior engineer duties and responsibilities:

  • Assist customers with complex technical needs and planning.
  • Create, document, and escalate issues and problems according to company standards.
  • Monitor assigned tickets and tasks and provide service or escalation as necessary.
  • Provide support for escalated help desk tickets.
  • Provide server and workstation support.
  • Deliver technical customer support over remote connections.
  • Perform remote scheduled maintenance.

Requirements:

Technical Skills

  • Microsoft 365
  • Microsoft Teams
  • Microsoft Azure AD
  • Basic understanding of networking, routers, DNS, and firewalls.

Soft Skills:

  • Strong written and excellent verbal communication skills.
  • Pleasant and professional demeanor in all client and internal communications.
  • Ability to multi-task.
  • Intellectually resourceful with sound judgment and effective decision-making abilities.
  • Independent worker and able to work effectively on daily tasks without direct supervision.
  • Strong organization skills and ability to operate efficiently throughout daily tasks.
  • Works well with clients at all levels, from executive to IT to end user.

Education and Experience:

  • 5+ years of relevant experience in supporting complex networks and/or providing technical support.
  • Microsoft 365 and Azure Certifications preferred.
  • Current or former employment at an MSP a very strong plus.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Compensation package:

  • Bonus opportunities

Experience level:

  • 5 years

Schedule:

  • 8 hour shift
  • On call

Application Question(s):

  • Are you willing to undergo background and credit checks?

Experience:

  • managed service provider (MSP): 5 years (Preferred)
  • Microsoft 365: 2 years (Preferred)

Work Location: Remote

Benefits

Health insurance, Dental insurance, 401(k), Paid time off, 401(k) matching, Life insurance
Refer code: 8265860. Ironcore - The previous day - 2024-02-21 01:43

Ironcore

Remote

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