Senior E-Commerce Account Manager

!!CREATE YOUR LEGACY WITH THE LEGACY COMPANIES!!

Position Overview:

The Senior E-commerce Account Manager – Omni Channel will be responsible for leading and developing strategic customer relationships across buying, planning, merchandising, operation, supply chain, and compliance departments primarily focused on the Canadian market, but also cross functionally supporting other E-commerce Account Managers overseeing the US channels.

Job Responsibilities:

• Expert level of omni-channel portal management experience is required. This role will manage all product data for item setups for the Countertop Appliances, Compact Appliances and Commercial Appliance divisions of The Legacy Companies. Customers include Walmart, Wayfair, Lowes, Home Depot, Sam’s Club, Target, Williams Sonoma, Office Depot, Staples, Costco, Bed Bath & Beyond, Fred Meijer, Tractor Supply and other major dot com channels.
• Manages and maintains customer facing content on the branded owned & Omni eCommerce customer portals, works closely with marketing teams to manage item setups and new product launches within tight deadlines.
• Advanced Microsoft Excel skills are required to manage and maintain channel assortment trackers and advanced reporting to Sales teams.
• Manages day to day reporting and understands how to develop analytical reports, manages communications with sales team and provides data on product assortment by channel, manages this channel data in an updated tracker i.e. Asana and communicates missed opportunities across channel assortments.
• This role requires cross-functional alignment with sales, marketing, and creative teams to support brand equity, develop and optimize the brands’ digital presence on Retailer.com digital shelves, balancing account business optimization and omni-channel brand priorities.
• The E-Commerce Account Associate will be responsible for maintaining our Digital Shelf, including content management, new product launches, search rankings, ratings and reviews, and pricing & promotions.
• Work with PIM/DAM manager and Salsify data to syndicate product data across major omnichannel customers.
• Develop and implement initiatives to ensure that the PDP delivers the best shopping experience, aligns with marketing strategies across channels and highlights relevant promotional or seasonal merchandise.
• Audit websites on a regular basis to identify opportunities for potential improvements and enhancements to ensure best-in-class practices and experiences.
• Manage A+ Enhanced Product Content setups across major omnichannel customers. Familiarity of tools such as Syndigo and Salsify is required.

Key Competencies Strategic Planning and Vision:

• Strategic thinker who creates compelling vision for the organization and charts the path to realize it.
• Creative thinker who unlocks hidden value in the business by capitalizing on key business drivers, consumer trends and insights.
• Brings balanced approach to long-term goals and short-term objectives; ability to anticipate and plan for future opportunities and consequences.
• Agility to pivot as digital landscape evolves; sets clear direction for organization in times of ambiguity.
• Comfortable with taking calculated risks to capitalize on new opportunities.
• Strong Retail background with extensive eCommerce Experience and customer portal management for omni channel e-tailers.
• Excellent judgment and decision-making skills; adept at assessing financial implications, determining commercial trade-offs, and prioritizing investments/resources.
• Sophisticated ability to synthesize disparate data streams and distill them into meaningful insights.
• Ability to deep dive into business details while staying focused on big picture and not suffering from "analysis paralysis".

Drives innovation & Results:

• Change Agent who drives innovation and provokes out-of-the box thinking about the business
• Proactive leader with a roll-up-your sleeves mentality; takes initiative and ownership of results
• Results-oriented leader with a proven track record of scaling businesses and driving revenue
• Strong passion for speed, simplicity, organization, and project planning
• Relentless drive to test and learn new ideas.

Minimum Qualifications:

• BS or University Degree in Business or similar field preferred 5+ years in E-commerce and Omnichannel related work experience.
• Must have expert knowledge of Omni-channel Customer Portal Management Including but not limited to: Retail Link, Walmart Seller Central, Amazon Seller Central, Commerce Hub, True Commerce, Prowl, and Asana.
• Detail oriented critical thinker who is an expert in excel and loves data.
• Minimum 4 or more Years' Experience Managing Omnichannel Item Setups, Product Data and Portal Management.
• Must understand PIM/DAM systems i.e. Salsify and Syndigo.
• Strong communications skills with executive and sales teams, the ability to speak e-commerce.