Senior Digital Project Manager

The Project Manager is responsible for delivering complex software development projects working with teams across multiple disciplines in a geographically dispersed organization, including working with vendors. The Project Manager will concurrently manage multiple medium to large Digital Projects across web and mobile applications, and/or one or more specific tracks within much larger scale programs, with oversight from a Program Manager. The Project Manager ensures on-time and on-schedule delivery for their projects working closely with Product, Technology, and Design.

The following qualifications are required for consideration for this role: 
• Direct management and accountability for single project budgets of $2-5M in labor 
• 4-7 years of relevant work experience in project management with an online retailer, ideally in eCommerce, marketing, merchandising, or operations; Consulting experience is a plus 
• Strong project leader with at least 4 years of experience in leading large, multidisciplinary digital teams (preferably websites, mobile web, and apps) 
• 2-5 years Agile delivery experience 
• 1-2 years mobile application (iOS, Android) delivery experience 
• Minimum 3 years of client management experience in successfully delivering internet solutions, preferably in a global client-service organization 
• Experience in a matrixed responsibility organization working with multiple Product Managers per effort 
• Strong experience facilitating the gathering and development of requirements for complex solutions 
• Possesses significant practical experience in the basics of project management (estimation, project planning, resource planning, issue management, risk management, change management, communication planning). 
• Experienced in multiple full lifecycle software deliveries from business development to final software acceptance 
• Demonstrated analysis/assessment capabilities 
• Ability to lead teams to a successful delivery approach 
• Able to confidently lead teams to a successful delivery approach 
• Able to work both collaboratively and independently while maintaining a high level of productivity 
• Able to work under tight timetables and high pressure situations 
• Thrive in a fast-paced environment and able to juggle, shift gears, and maintain a sense of humor; deliver under extreme deadlines and intense business environment 
• Must possess excellent business communication, writing, and interpersonal skills 
• Proactive and solution-oriented when managing issues 
• Comfortable when communicating with executive level (Directors, VPs) in presentations, working sessions, and 1-on-1 interactions 
• Practiced in negotiating with others in ways that result in win/win agreements and outcomes 
• Must be open to coaching and guidance 
• Exhibit good judgment skills on when to seek guidance and when to escalate risks and issues

Project Estimation 
• Facilitate scope definition, and high-level planning, discovery, and estimation workshops for projects with cross-functional teams 
• Quantify cost factors to deliver project deliverables including resources, project oversight, objective risk and related contingency 
• Document key assumptions and dependencies established through estimation activities 
• Prepare and present high-level plan with estimates for executives and cross-functional leaders based on estimate outcomes 
Project Planning 
• Create project schedule and communication plans 
• Ensure proactive scheduling of key deliverables, milestones and deliverable tasks 
• Establish project financial forecasts including resource plans and other expense plans 
• Develop the project plan and schedule with cross discipline functional leads 
• Ensure necessary steps and dependencies to deliver projects and components are established 
• Validate that scope can be completed within timeline and budget 
• Estimate resource needs with help from functional leads 
Project Delivery 
• Confidently lead and drive cross-functional projects, and individual project tracks of large programs through full delivery life-cycle ensuring project is delivered on-time and on-budget 
• Manage resource assignment, budget, scheduling, and scope prioritization, and change control 
• Work with cross discipline team members to validate project assumptions and review project plans with leadership 
• Ensure proper documentation of scope of work with help from cross discipline functional leads 
• Serve as primary liaison among multiple teams, including Product Management, Design, Technology, vendors and other key functional delivery teams for the project (when appropriate) 
• Communicate regular updates to project and executive leadership team on delivery progress, plan updates and budget spend and forecast, including status report updates, financial/budget/variance reports, and other reporting as required 
• Monitor adherence to schedule and milestone commitments 
• Escalate key issues and risks to ensure timely resolution and mitigation 
• Prevent scope creep, record causes of change, and facilitate change requests to ensure impacts to schedule or budget, as well as forecasts, are approved and communicated in a timely manner 
• Use metrics, including burn-down charts, to drive performance, efficiency and forecast improvements 
• Ensure proper project closure including retroactives/lessons learned, transition and hand-off to production operations support, and final financial reporting