Senior Desktop Support Specialist

The City of Fayetteville is currently recruiting for a Senior Desktop Support Specialist to provide advanced technical tier 2 expertise as part of a team in directing the installation, operation, maintenance and repair of the City's personal computer resources; to assist computer users at the Information Technology Department help desk; accountable to the Chief Technology Officer for assigned priorities, task assignments and work completion; install personal computers and associated software and hardware necessary for operations throughout the organization.

1. Provide tier 2 level technical hardware and software support. Respond to inquiries related to hardware and software. Identify and resolve technical, functional and user problems.
2. Act as first point of contact for technical guidance to Client Services staff.
3. Analyze and resolve problems with aim of eliminating recurrences.
4. Research, install, upgrade, troubleshoot and maintain hardware, software and documentation for workstations.
5. Work closely with supervisor to propose, formulate and implement strategies and procedures to efficiently deploy computer resources.
6. Perform research and development tasks to ensure hardware and software interoperability.
7. Perform accurate documentation and quality control as required.
8. Ensure prompt and accurate feedback of problems to customers and management.

For a complete job description, click here.Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
Four years of increasingly responsible experience in information technology operations and support.

Training:
Equivalent to an Associate's degree from an accredited college or university with major course work in MIS, Computer Science, Information systems, Computer Engineering, or other related field. A Bachelor's degree is preferred.

LICENSING & CERTIFICATIONS:

Required:
Possession of an appropriate valid driver's license and ability to maintain insurability.

Preferred:
A+, One or more Microsoft (or other industry standard) certifications related to job duties.

Please Note: Candidates selected for a position within the Information Technology Department will be required to successfully complete a Police Department and fingerprint based background check.

From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.

Employment Type: Regular Full-Time