Senior Customer Service Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Great American's Specialty Equipment Services division is searching for a Senior Digital Customer Service Representative to be part of our Customer Contact Center. The Great American Contact Center supports document processing, inbound/outbound phone calls, and email responses in support of insurance tracking.
The initial focus for this role will be support of document processing, within the digital/API space. Additional support is to be rolled out in phases as we continue to develop the digital environment. The ideal candidate will:

• Be comfortable working in a pilot program with a focus on learning, collaboration to identify/develop best practices, and provide feedback around standard operating procedures with goal of future enhancements.
• Perform work under limited supervision.
• Demonstrate competent knowledge of company products and/or services and of various business systems used to perform job functions.
• Rely on experience to accomplish goals.
• Works on moderately complex to complex assignments.

Responsibilities

• Perform data entry of information into the insurance tracking database.
• Gain product knowledge to speak about product services and features.
• Collaborate with business leaders to identify, design, and assist with the implementation of processes and service offerings within the digital space.
• Assist with development and mentorship of new team members within the digital space.
• Additional duties as assigned.
• Note: This position does not involve sales calls - it is a Customer Service position.

Qualifications

• High school diploma or equivalent
• 2-4 years' experience in a call center environment
• If you are unsure of your typing level, we can test you.

Benefits

• We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees

Business Unit:
Specialty Equipment
Salary Range:
$21.85 -$26.54
Benefits:
We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.