Senior Contracts Administrator

Senior Contracts Administrator
CIRCOR International
Business: Aerospace & Defense
Location: Hauppauge, New York, US
POSITION DETAILS
You Will:

• Administer assigned customer accounts, including evaluating customer performance requirements, delivery schedules, and reviewing estimates of material and labor costs.
• Provide mutually acceptable solutions to customer problems impacting cost or schedule, negotiating requirements across multiple customers, products, and internal teams.
• Manage backlog and ensure that all system tools are updated daily.
• Investigate and resolve claims or complaints by collecting and analyzing information, coordinating with relevant functions on technical and/or quality issues, and resolving customer complaints covering invoices or billing discrepancies.
• Approve or authorize special price quotations and allowances, deductions, and adjustments on a case-by-case basis, determining the need for amendments or extensions to warranties or agreements, and identifying out-of-scope customer requested changes.
• Analyze and propose changes in methods and/or procedures to improve efficiency and the quality of service.
• Act as the primary point of contact with customers on assigned accounts, coordinating customer visits, presentations, and audits, and maintaining successful long-term business relationships and contacts with customers.
• Perform work assignments that may include cross-functional or project team responsibilities (e.g., continuous improvement).
• Maintain professional and technical knowledge by attending educational workshops, reviewing trade publications, and participating in professional associations such as the National Contract Management Association (NCMA).
• Ensure compliance with federal, state, and aerospace industry regulations, advising management on necessary actions.
• Interface with customers to meet and exceed their expectations and respond to their requirements.
• Administer contracts for products and systems to ensure fulfillment of contractual fiscal and performance obligations.
• Direct and oversee assigned customer accounts, defining and interpreting customer requests/requirements, generating quotes/proposals, monitoring/driving performance, negotiating pricing and terms, and ensuring compliance with contractual requirements.
• Serve as the point of contact for customers, interacting with them to understand their requirements, provide updates on product/program status, and work closely with sales account managers and other associates.
• Collaborate with other company disciplines assigned to the program from technical, manufacturing, and administrative areas.
• Represent the customers in meetings (Voice of Customer) with other functional areas, be responsible for customer satisfaction, maintain communication, and overall manage the customer relationship.
• Negotiate, develop, monitor, and administer a variety of contracts and agreements in partnership with other areas of the business.
• Perform other duties as needed and assigned.

You Have:
Knowledge Skills & Abilities

• A proven track record of success in sales support working with key OEMs and/or Tier 2 customers within the aerospace & defense markets.
• Strong customer service skills, including the ability to prioritize, balance, and manage multiple sales opportunities.
• Strong writing, planning, and organizational skills.
• Effective communication skills for both internal and external stakeholders.
• The ability to work as a team player, with effective communication, interpersonal, and team-building skills, and the ability to manage multiple tasks in a rapidly changing environment.
• Knowledge of and experience with export compliance (ITAR/EAR) and industry-specific requirements/standards.
• Thorough knowledge of Word, Excel, PowerPoint, Access, and other applicable tools.
• High energy level and the ability to perform multifaceted projects in conjunction with normal activities.
• Demonstrated ability to influence others and impact change.
• Participative management style, advocating the team concept.
• Well-developed interpersonal skills and the ability to get along well with people of diverse backgrounds, experience, and personalities.
• The ability to establish credibility and be decisive while recognizing and supporting the organization's preferences and priorities.

Education & Experience

• An undergraduate degree in Business, Finance, Inside Sales/Marketing is preferred.
• Minimum 5 years of progressive inside sales, customer service, and/or contracts administration in the Aerospace, Defense, or related market space.

OTHER

• Must be a US Person.

PAY RANGE: $90K - $110K.
The pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Job Requirements:
CIRCOR - Keeping Society Safe, Productive and Moving
About CIRCOR:
CIRCOR International is one of the world's leading providers of mission critical flow control products and services for the Industrial and Aerospace & Defense markets
We have a product portfolio of market-leading brands serving our customers' most demanding applications
CIRCOR markets its solutions directly and through various sales partners to more than 14,000 customers in approximately 100 countries
We have a global presence with approximately 3,200 employees and we are headquartered in Burlington, Massachusetts
For more information, visit us at
circor.com/
AFS (Advanced Flow Solutions) Hauppauge, NY
CIRCOR Aerospace, Inc., manufactures, and supplies engineered critical control components and sub-systems based on customer requirements to the aerospace and medical equipment markets
A new lean manufacturing facility features a class 10K clean room for flight critical pressure regulators, model line cells for pneumatic weapons release systems, centrifuge production line for blood separation technologies, and an additional production area for kinetic switch components and modules
KEY PRODUCTS/ APPLICATIONS

• Kinetic Switches
• Pneumatic Power Modules
• Landing Gear Blowdown
• High Pressure Regulators
• Pneumatic UAV Rail & Tube Launchers
• Blood / Plasma Centrifuges
• Pneumatic Pinch Valves

MAJOR INDUSTRIES SERVED

• Aerospace Military and Commercial
• Medical

CIRCOR is an equal opportunity employer, which means we will not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, disability, or any other characteristic protected by applicable law
This policy applies to all aspects of the employment relationship, from recruiting and hiring through separation.