Address
Form of work Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
Content is core to bringing Front's brand to life and is an essential growth lever in creating fuel for our marketing engine. We are looking for an experienced Content Strategist to help us run an extensive content marketing program that will drive demand for and adoption of Front. This is an inherently creative, collaborative, and strategic role: you'll partner regularly with our growth, creative, PMM, and product teams to bring fresh content initiatives to life. This role will report directly into our Senior Director of Brand.
What will you do?
- Develop and execute a comprehensive content marketing strategy across channels and mediums that drives key metrics across the user lifecycle from awareness, to acquisition, activation and retention
- Own and produce a wide-range of content types that extend far beyond the traditional blog posts: tools, interactive web experiences, resource libraries, video programs, live and virtual events, and more
- Collaborate with other writers and our brand design team to bring high-quality work to life that pushes the Front brand forward
- Partner closely with our growth team to build meaningful engagement strategies to connect with our target buyer personas throughout the customer journey
- Partner with our product & PMM teams to make our product and our customers the center of our storytelling
- Nurture strong partnerships with internal stakeholders and subject matter experts
- Bring bold ideas to the table for how we can push our content program forward in a way that serves the needs of the business
- Deliver detailed content marketing analysis that includes meaningful and actionable insights around how content is driving business impact
What skills & experience do you need?
- 5+ years of marketing experience with at least 3+ years in a content or campaigns role
- Proven experience growing and engaging audiences through impactful content marketing
- The ability to bring big ideas to life manage cross-functional, multi-channel projects end-to-end
- Phenomenal writing, editing, and production skills
- Strong technical expertise; you should be well versed in modern tooling and have an opinion about how we can optimize for everything from efficiency to SEO
- A deep appreciation for storytelling and desire to make an impact
- A collaborative, no-ego approach to work
This is a hybrid role, expected to be in our Chicago office on Tuesdays and Thursdays.
The Chicago base salary range for this full-time position is $112,200 - $136,900 USD. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market based approach to pay. In addition to cash compensation (which includes base salary and, where applicable, may include commissions or overtime pay), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our Recruiting Team for additional information.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance fully covered by Front
Flexible Fridays - learn more here!
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Modern Health
Family planning support with Maven
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Apply for this job
