Senior Consumer Advocacy Insurance Supervisor (FPA4)

This recruitment will remain open until the position is filled. The agency reserves the right to make a hiring decision at any time after the initial screening date on November 3rd, 2023. It is in the applicant's best interest to submit materials as soon as possible.
OIC CAREER OPPORTUNITY

The Office of the Insurance Commissioner's (OIC) Consumer Advocacy Program (CAP) is seeking a mission-driven, seasoned leader to fill the Senior Consumer Advocacy Insurance Supervisor (Functional Program Analyst 4) position in the Life and Disability Unit. This position is assigned to the Consumer Protection Division, located in our Tumwater office.
As the supervisor, you will have the opportunity to guide a well-established, functioning Life and Disability (L&D) Unit. The L&D Unit ensures that complaints are handled according to the program's internal procedures, and referrals are made to the appropriate divisions for enforcement. You will handle the "high priority" cases and provide expert-level analysis on a range of documents. The position also serves as the liaison to the Washington State Health Insurance Pool on behalf of the program and as the unit expert on provider issues.
This is an ideal opportunity to use your communication skills, comprehensive customer service and leadership experience to grow your career. You'll have a variety of work, which changes daily so you'll always be engaged! If you're interested in a dynamic career that protects consumers' interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team.
This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 4 vacancies in the next sixty days.

This is a Washington General Service position. The annual salary range for this position is $64,092 - $86,208.
AGENCY PROFILE AND VALUES
The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. Our mission is to provide consumer protection and regulation of the state's insurance industry.
With a workforce of approximately 265 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.
Because we are a small agency, you will truly get a chance to understand the 'big picture' of what we do and why we do it. You will also have a chance to get to know your co-workers.
We value diversity in the workplace. We challenge our employees to continuously improve the way we do business and to meet and exceed the needs of our customers.
To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/ and listen to our employees talk about why they love working here.

BENEFITS OF WORKING FOR OIC
Washington State offers one of the most competitive benefits packages in the nation. We offer a great selection of health and retirement plans, paid leave, and compensation benefits for you and your family.
Additional Benefits:

• Wellness programs.
• Dependent care assistance.
• Washington State Employee Assistance Program.
• Federal Social Security and Medicare systems.
• Additional Leave; Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), Leave Without Pay.
• Deferred Compensation (supplemental retirement plan).
• Training and development opportunities, including tuition reimbursement.
• Program for Public Service Loan Forgiveness(if applicable)
• Free parking at our main office in Tumwater.
• A stable funding source that does not rely on the state's general fund.
• The fulfillment of public service.
• Excellent work-life balance.
• Flexible work schedules and telework opportunities.
• Commitment to diversity in the workplace and support one another with respect and trust.
• Free Thurston County Transit public transportation, or King County ORCA Transit pass for public transportation.

• Manage a team of nine professional Functional Program Analyst positions.
• Recruit, hire, develop, coach, and evaluate staff.
• Coach and mentor team members on an ongoing basis and provide them with necessary training and professional development opportunities.
• Develop staff through teamwork within the program by collaborating with other program supervisors to support CAP's mission and performance metrics to serve Washington's consumers.
• Demonstrate professional interpersonal skills including a positive attitude; effective change management skills; conflict resolution; customer-focused communication.
• Handle high priority cases and those that require supervisory-level attention from legislative staff, reporters and agency leadership referred to the program for subject matter expert input and guidance.
• Prepare complaint files for enforcement action for unlawful, unfair or inequitable insurance practices, and assist with enforcement.
• Draft bill analyses, comments on proposed legislation and public policy affecting insurance regulation and stakeholders for review by the program manager.
• Provide narratives to justify expenditures and budgetary needs identified in the program, which are reviewed by the program manager.
• Participate on rule teams and workgroups, as needed.
• Serve as the technical expert for CAP on medical provider issues.
• Serve as the liaison between the Consumer Advocacy Program and the Washington State Health Insurance Pool (WSHIP) and on the WSHIP Grievance Committee.

Required Qualifications:
A bachelor's degree and three years of experience involving the analysis and application of federal and/or state laws and regulations in at least one of following areas of expertise:

• Customer complaint, claim or case resolution;
• Insurance examinations, insurance underwriting, compliance, rating or claims;
• Health care benefit plan design, distribution, or administration.

(Seven or more years of professional work experience involving the analysis and application of federal and/or state laws and regulations in at least one of the areas of expertise as identified above may be accepted in lieu of a bachelor's degree.)
Additionally, after qualifying by a method above:

• At least two years of experience supervising, mentoring, developing, and training subordinates;
• Basic-level skills and experience in Microsoft Outlook, Word, PowerPoint and Excel;
• Two years of work experience producing work products that demonstrate a scrupulous attention to detail and superior writing skills

Preferred/Desired Qualifications of this position include:

• Demonstrated experience providing engaging and clearly articulated presentations to professional, legislative, technical and/or legal audiences
• Two years of experience answering a high volume of phone calls in a customer-focused environment and handling public-facing interactions in a calm, professional manner.
• Intermediate-level skills and experience in Microsoft Outlook, Word, PowerPoint, and Excel

How to Apply: Applications for this recruitment will be accepted electronically. Please select the large green "apply" button at the top of this announcement. If you have not done so previously, you will need to set up an account profile.
Please provide three (3) professional references on your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified, and documentation may be required. Your letter of interest should describe how your experience, training and education make you a viable and competitive candidate for this position. Applications with comments such as "see attachments" or "see resume" in the supplemental question responses will be considered incomplete.
General suggestions for creating a good application:

• Read the job posting very carefully. Find out as much as you can about the position.
• Make sure you are very diligent in following all the application instructions. Include all requested documentation.
• Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.
• Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate 'how'.
• Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills.
• Make sure your application reflects your best writing.

Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
Contact us: For inquiries about this position, please contact Marc Osborn at recruitment@oic.wa.gov.
Other Information:

• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
• If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with FPA4 CP 0185 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities. Please contact the recruiter listed above.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• For general questions regarding applying for jobs, contact the recruiter or careershelp@des.wa.gov.

Employment Type: Full Time - Permanent