Senior Consulting Engineer L3

ANM is looking for a Consulting Engineerto join our amazing team.

FOR COLORADO ONLY:

For our Colorado candidates, the position pay range is: $110,000-$140,000

Who We Are:

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audiovisual, and Salesforce.

Our Benefits:

• Competitive Salary
• Full benefits packages (Medical, Dental, Vision, Life Insurance, Short Term, and Long-Term Disability)
• Paid Time Off
• 401K Plan
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared toward professional growth

Who We Are Looking For:

At ANM, a Consulting Engineer in our Managed Services Team is responsible to work with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills and team collaboration to successfully support all aspects of the client’s technology systems.

What will you be doing as a SeniorConsulting Engineer:

• Provides professional and empathetic first-contact responses to clients.
• Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.
• Acts as mentor and escalation point for more junior engineers.
• Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering World Class Support to our clients.
• Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress of issues.
• Generates & implements clear and consistent documentation of client environments.
• Performs analysis and diagnosis of system problems.
• Provides first and second-level technical support for numerous technologies to ANM clients.
• Interacts directly with clients via phone and ticketing systems.
• Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.
• Uses knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizes
• Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
• Interacts with telecommunication, hardware, and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
• Participates in special projects as assigned.
• Invests time in continued education to learn new technologies.
• Provides network and remote connectivity hardware/software support (including upgrades)
• Participate in an after-hours on-call rotation

Required education, technical skills, and/or experience:

• Proficient (CCNP Level):
  1. 8+ years of experience with dynamic routing protocols
  2. 8+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms
  3. 8+ years of experience with Remote Access VPN and Site-to-Site VPN: All aspects
  4. 8+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing
  5. Proficient with AT LEAST TWO of the below technologies
     1. 3+ years of experience managing and troubleshooting ISE: NADs, AuthE policies
     2. 5+ years of experience managing and troubleshooting FMC and managed devices (FTDs): All aspects
     3. 2+ years of experience managing and troubleshooting Meraki MX, MS, MR and SDWAN
     4. 2+ years of experience managing and troubleshooting Email Security Appliance
     5. 2+ years of experience managing and troubleshooting DNAC: register devices, manage and build templates
     6. 2+ years of experience managing and troubleshooting SDWAN (Cisco)
     7. 2+ years of experience managing and troubleshooting Palo Alto Firewalls and Panorama
        

Preferred education, technical skills, and/or experience:

• Experience with Cisco Defense Orchestrator: register and manage ASA/FTDs
• Experience with Automation / Programmability: Python / Ansible

TRAVEL:

Travel may be required for this position. Must have reliable transportation, valid driver’s license, and motor vehicle insurance.

ANM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.