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Job Description
First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for their customer satisfaction, sustainable profitability, and overall stability and security. Originating in North Carolina, they continue to hold all of their IT in the Raleigh-Durham area and have a great reputation for their technical diversity and excellence. They recently went through a merger with CIT, becoming one of the top 20 largest financial services companies in the nation, at over $100 billion in assets, and just announced that they are acquiring Silicon Valley Bank, making them a top 15 Bank.
Job Summary:
This position provides advanced operational support within the Bank’s Command Center.
-Responsible for monitoring and operating the mainframe, ATMs, network, and open systems to facilitate ongoing functionality and efficiency.
-Ensures online network, operation, and batch production schedules are continuously met.
-Responds to Tier 2 monitored events, incidents, and reported issues.
-Supports the assigned shift by facilitating workflow, performing validation duties, overseeing hardware and software resources, and reducing operational risk. ----Provides technical assistance to Information Technology support staff and business personnel both inside and outside of normal operating hours.
-May provide guidance to less experienced associates in the work group.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
